Senior Associate, Customer Engagement Marketing

Grow your marketing impact by shaping how customer campaigns are planned, reviewed, and delivered end-to-end. You’ll partner across teams to improve consistency, speed, and quality while protecting the brand experience.

As a Customer Marketing Governance Lead in the Customer Marketing team, you will build and run a governance process that helps teams deliver effective, on-brand, well-measured customer marketing campaigns across channels.

Job responsibilities

• Establish and manage a customer marketing governance framework across targeting, segmentation, offers, messaging, channel mix, and measurement
• Lead stakeholder change management and communications to drive process adoption and clarity of roles
• Serve as the primary point of contact for marketers participating in governance reviews
• Manage the governance platform workflow and submission process from intake through approval
• Prioritize submissions, conduct readiness checks, and coordinate weekly senior leader review forums
• Build agendas, distribute pre-reads, facilitate reviews, and document decisions and approvals
• Collect, synthesize, and share governance outcomes to improve future campaign strategy and execution
• Partner with content, brand, marketing, and strategy teams to integrate new tools and capabilities into the process
• Identify opportunities to streamline, automate, and improve governance ways of working
• Ensure campaigns and processes follow applicable controls and procedures

Required qualifications, capabilities, and skills

• At least 5 years of experience in marketing, marketing operations, strategy consulting, or project management
• Demonstrated ability to lead complex work in a large, matrixed organization and influence outcomes without direct authority
• Strong project management, organizational, and written/verbal communication skills
• Ability to manage multiple initiatives at once in a fast-paced environment
• Proficiency in Excel, PowerPoint, and project management tools

Preferred qualifications, capabilities, and skills

• Bachelor’s degree
• Experience in financial services, payments, lending, or another regulated industry

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.