Process Transformation Lead

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Process Transformation Lead

About your role:

The Process Transformation Lead (AI & Automation) plays a critical role in a newly formed team responsible for evaluating and modernizing business processes that support software implementation teams delivering enterprise banking products. This individual will assess existing, often mature and highly manual workflows and identify, size, and prioritize opportunities to optimize, standardize, automate, or transform them using AI (e.g., copilots/agents, chatbots, and workflow automation) in close partnership with technical delivery teams.

This role acts as a trusted advisor to delivery teams, business stakeholders, and technical leaders by applying a structured approach to process improvement, value assessment, and change adoption-combined with a practical understanding of AI capabilities and constraints. The Lead ensures that proposed changes are feasible, aligned with enterprise standards, and delivered with clear success metrics that improve efficiency, accuracy, and the end-to-end client implementation experience.

What you'll do:

Business Process Review & Optimization

• Conduct comprehensive reviews of existing processes used by software implementation teams for banking-related products.

• Map current-state workflows (people, tools, dependencies, documentation, data inputs/outputs).

• Identify inefficiencies, redundancies, bottlenecks, and high-effort tasks that are strong candidates for AI augmentation or automation.

• Evaluate process maturity and readiness for modernization.

• Translate complex operational challenges into clear problem statements and improvement recommendations.

AI Opportunity Identification, Prioritization & Partnership

• Assess where AI (copilots/agents, chatbots, workflow automation) can improve productivity, reduce manual effort, and enhance implementation delivery quality.

• Develop well-formed use cases (problem statement, current-state pain, target-state workflow, assumptions, risks) and define expected value (time saved, quality lift, cycle-time reduction).

• Partner with technical AI/engineering teams (platform owners, automation COEs, Copilot enablement) to validate feasibility, define solution options, and sequence delivery.

• Serve as the operational owner for the use-case intake and prioritization pipeline (discovery, sizing, stakeholder alignment, readiness, and handoff to build teams).

Change Leadership & Stakeholder Engagement

• Present findings and recommendations to leaders in Delivery, Product, and Operations.

• Collaborate closely with implementation managers, SMEs, and process owners to secure alignment and prioritization.

• Help guide teams through the transition from manual/mature workflows to AI-enhanced processes.

• Create clear documentation (process maps, proposals, value assessments, training materials).

• Assist in building a culture of AI adoption by proactively showcasing benefits, risks, and value.

Continuous Improvement & Measurement

• Define success metrics, KPIs, and ROI expectations for redesigned processes.

• Monitor implemented solutions to ensure they produce measurable business impact.

• Continuously scan for new AI capabilities that can be incorporated into the delivery lifecycle.

Experience you'll need to have:

• Strong background in business process analysis, process mapping, or operational workflow design.

• Experience with software implementation lifecycles (preferably in financial services or enterprise level services).

• Working knowledge of AI/automation concepts (conversational AI, generative AI, copilots/agents, workflow automation) with the ability to identify practical use cases, constraints, and risks.

• Ability to translate business needs into clear technical requirements and recommendations.

• Excellent communication skills with the ability to influence across teams and leadership levels.

• Strong analytical thinking with a structured, methodical approach to problem-solving.

Experience that would be great to have:

• Experience with banking software platforms or related financial technology.

• Exposure to AI/automation platforms (e.g., Copilot, Power Automate, UiPath, custom agent frameworks) as a customer, analyst, product owner, or partner to engineering teams (hands-on building is a plus, not required).

• Prior experience in advisory, consulting, process transformation, or PMO environments.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel: Travel up to 20%

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.

• Eight Employee Resource Groups to foster a collaborative culture and expand your network.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning and discounted shares with the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental, caregiver, and military leave.

Salary Range

$75,000.00 - $129,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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