Human Resources Specialist

Human Resources Specialist

Hybrid Irving, TX 75038

Overview

Position Type Full Time Job Shift Day Education Level 2 Year Degree Travel Percentage Up to 10% Category People Operations

Description

Job Summary

The Human Resources Specialist plays a key role in the HR department by serving as a point of contact for employees and managers regarding HR matters and providing comprehensive support in various HR functions. This position is responsible for a wide range of tasks, including onboarding, offboarding, employee relations, compliance, and other team projects, contributing to the development and maintenance of a positive and productive work environment.

Essential Duties & Responsibilities

• Facilitate a seamless transition for new hires by managing onboarding processes such as drug/alcohol testing, background check, training, employment paperwork, IT equipment, System accesses, and other tasks required to ensure a successful on-boarding are completed accurately and timely
• Conduct orientation sessions in person or via Teams
• Flexible to conduct orientations in from early morning to early evening hours and/or weekends as needed to meet the demands of our distributed workforce
• Up to 10% travel as required for in person orientations in state or out of state
• Process promotions and transfers, updating relevant systems to reflect changes
• Work closely with departments such as IT, Accounting, and Safety to enhance the onboarding red-carpet experience for new employees
• Provide guidance to employees on HR policies and procedures
• Maintain direct communication with both internal teams and external partners
• Handle incoming and outgoing mail, ensuring timely distribution of badges and HR-related correspondence
• Follow termination procedures, completing offboarding tasks
• Assist with conducting exit and stay interviews to monitor employee feedback
• Monitor and respond to inquiries in the internal ticketing queue
• Review and update standard operating procedures (SOPs) for accuracy
• Respond to multistate unemployment claims and manage appeal proceedings
• Process requests for employment verification in accordance with company policies
• Track and maintain annual trainings requirements
• Travel as needed (approximately 10%) within the U.S. to attend orientation meetings
• Participate in team projects as needed
• Identify training needs and assist in the development of employee training programs
• Maintain accurate and confidential employee records and HR files
• Assist in creating, implementing, and communicating HR policies and procedures
• Provide support to HR Manager and other staff
• Ensure compliance with federal, state, and local employment laws and regulations
• Lead project meetings and makes presentations
• Represent the organization and maintain liaison with individuals and related organizations
• Contribute to a positive, inclusive, and respectful workplace culture, free from behaviors that undermine morale, productivity, or organizational values
• Uphold the organization's standards of integrity, accountability, and respect in all duties and interactions
• Adhere to all company policies, procedures, and applicable laws and regulations
• Other duties as assigned or required to meet the business needs

Qualifications

Knowledge, Skills, & Abilities

• Proficient with electronic communications including e-mail and text as well as standard office applications (i.e., Microsoft Office Suite)
• Advanced oral and written communication skills for effective employee relations at all levels using a customer service approach
• Applying logical thought processes and organizing resources in order to solve issues and meet commitments
• Making decisions and seizing opportunities in the context of RailPros business objectives
• Satisfying internal and external customer expectations and developing customer partnerships
• Partnering effectively with others in order to achieve results
• Strong presentation skills including demonstrated proficiency with presentations in front of large groups
• Strong organizational and analytical skills
• Basic knowledge of HR concepts with emphasis on staffing processes, internal HR policies, employment law and interviewing techniques or equivalent demonstrated skills and abilities
• Demonstrated personal computer skills using Microsoft Office, Internet software, and human resources information system (HRIS) and applicant tracking system (ATS) applications

Required Education and Experience

• Associate's degree in HR, Business, or related field
• 3 years' experience in human resources, including onboarding/offboarding, employee relations, unemployment claims, and compliance

Preferred Education and Experience

• Bachelor's degree in HR, Business, or related field
• 5 years' experience in human resources

Additional Qualifications, Certifications, etc.

• HR certification preferred

Supervisory Responsibilities

• No direct supervisory responsibilities in this position

Internal Relationships

• Consults with HR manager to improve onboarding plans and programs
• Works daily with HR team members to solve problems and serve customers
• Work with hiring managers to ensure a 'red carpet' onboarding experience for new hires beyond the initial orientation event

External Relationships

• Works closely with supervisors and managers and others in the organization in support of HR matters

Work Environment

• The work is in a professional office environment
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets

Physical Demands

• This is largely a sedentary role; however, some filing may be required
• This would require the ability to lift files, open file cabinets and bend or stand as necessary

Travel

• This position may require travel to RailPros headquarters, field offices or client offices, work sites and other project related locations
• Up to 10% travel

Materials, Tools, Equipment

• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets

Culture and Conduct

• Consistently demonstrating professionalism, integrity, and respect in all interactions
• Actively contributing to a positive work environment by supporting team objectives, fostering cooperation, and avoiding behaviors that could diminish team cohesion, morale, or trust
• Communicating clearly, courteously, and constructively, including the ability to give and receive feedback in a professional manner
• Resolving conflicts through respectful dialogue and adherence to established policies
• Exhibiting adaptability and a solution-oriented approach when priorities, assignments, or work environments change
• Supporting the retention and engagement of colleagues by promoting the organization as a positive and rewarding place to work
• Upholding company policies, procedures, and values at all times, both within and outside the workplace, when representing the organization

Benefits & Perks:

We're committed to supporting our team with a comprehensive benefits package designed to promote health, financial security, and work-life balance:

• Health Coverage : Medical, dental, and vision insurance to keep you and your family covered.
• Supplemental Insurance : Options include accident, critical illness, and hospital indemnity plans.
• Life & Disability Insurance : Employer-paid basic life insurance, plus voluntary options. Short-term and long-term disability coverage is also fully paid by the company.
• Retirement Savings : 401(k) plan with employer matching to help you plan for the future.
• Legal & Identity Protection : Access to Legal/ID Shield services.
• Pet Insurance : Coverage for your furry family members.
• Paid Time Off : Generous PTO
• Wellness Programs : Resources and initiatives to support your physical and mental well-being.
• Exclusive Discounts : Enjoy savings on a variety