Member Transportation Specialist - North Seattle

Job Description

Job Description

Join North Seattle Clinic - Still We Care as a Member Transportation Specialist – Driving Change and Supporting Recovery!

Job Title: Member Transportation Specialist

Location: North Seattle, WA

Reports to: Member Engagement Services Manager

Salary Range: $26/hour

Join Our Mission!

We Care Daily Clinics (WCDC), North Seattle, located at 13555 Aurora Ave N. Seattle, WA 98133, is a new clinic that is modelled on our Auburn location. Working at We Care Daily Clinics is rewarding, yet challenging work as you help support our members during some of their most challenging and vulnerable times. WCDC seeks to renew hope and purpose for those battling opioid use by removing barriers, providing a holistic approach to recovery, and utilizing evidence-based treatment to restore healthy living. Our top priority is to provide the highest levels of patient-centered care to those we serve.   

WCDC is an Opioid Treatment Program (OTP) facility using FDA approved medication paired with behavioral health counseling. Our individual service plans are built around patients in a supportive, safe environment to create a personalized pathway to recovery. In addition to recovery, we also offer planned patient transportation and family and social support. 

Position Summary

The Member Transportation Specialist ensures that members are transported safely, respectfully, and efficiently between clinic and mobile unit locations. This role is much more than driving—it's about fostering positive relationships, supporting members on their recovery journey, and making a meaningful impact in the Seattle community and surrounding areas.

Key Responsibilities

Member Transportation & Safety

• Safely transport members to and from clinics, mobile units, and approved locations.
• Assist members with entering and exiting vehicles, ensuring their safety and comfort.
• Follow traffic laws and clinic policies to maintain a safe and timely transportation schedule.

Supportive Member Engagement

• Greet members with warmth, compassion, and respect.
• Respond to member inquiries and concerns in a professional and empathetic manner.
• Collaborate with clinical and administrative teams to ensure seamless care coordination.

Operational & Administrative Excellence

• Perform pre- and post-trip vehicle inspections, reporting any issues promptly.
• Maintain accurate records of mileage, routes, and member interactions.
• Support other clinic operations as needed, such as deliveries or administrative tasks.

Qualifications

Education & Certifications

• High school diploma or equivalent.
• Valid Washington State driver's license with a clean driving record.
• Current or attainable First Aid and CPR certification.

Skills & Attributes

• Strong driving skills and a commitment to safe driving practices.
• Excellent interpersonal and communication skills to engage effectively with members and colleagues.
• Basic computer proficiency, including familiarity with Microsoft Office applications.
• Adaptability to work across different teams and manage multiple responsibilities.

Preferred Experience

• At least one year of professional driving experience, preferably in transportation or customer service.
• Experience in healthcare, recovery settings, or working with diverse populations is a plus.

Equal Employment Opportunity (EEO) Statement

We Care Daily Clinics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need—without regard to race, color, religion, creed, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, marital status, disability, veteran status, genetic information, or any other protected status under applicable laws.

Tribal Preference Statement

In accordance with applicable Tribal and Federal laws, Tribal preference will be given to qualified candidates who are members of a federally recognized tribe. We Care Daily Clinics and Indigenous Pact are proud to partner with Tribal communities to expand access to high-quality, culturally grounded care.