Client Experience Director - Landmark, NYC
LVMH Group
Client Experience Director - Landmark, NYC JOB TITLE: Director of Client Experience – The Landmark REPORTS TO: VP & General Manager, The Landmark JOB PURPOSE: The Director of Client Experience is responsible for leading and elevating the client experience ecosystem across The Landmark, ensuring every interaction reflects the highest standards of luxury, hospitality, and service excellence. This role oversees four core pillars of the client journey: Client Experience, Hospitality, the Ambassador team, and Art & Culture, ensuring each operates with precision, state‑of‑the‑art excellence, and flawless execution. In alignment with the Maison’s brand ambition and commercial priorities, the role is accountable for creating a seamless and memorable experience across all client touchpoints, strengthening client loyalty, supporting commercial performance, and reinforcing The Landmark as the benchmark luxury experience within the network. Acting as a true business and service leader, the Director of Client Experience combines strategic vision with hands‑on leadership to elevate service culture, build high‑performing teams, and embed a proactive, appointment‑ready, client‑centric environment. The role requires a balance of people leadership, operational rigor, emotional intelligence, and constant attention to detail. The Director of Client Experience partners closely with Commercial, High Jewelry, Client Relations & Events, Operations, HR, Security, Facilities, and other key stakeholders to translate priorities into clear actions and seamless execution. They play a critical role in driving consistency, elevating standards, and ensuring The Landmark remains a global symbol of excellence, emotion, and distinction. KEY RESPONSIBILITIES: Client Experience & Service Leadership Own and elevate the client experience strategy across The Landmark, ensuring excellence across all touchpoints and floors. Establish and continuously refine service standards, rituals, and expectations that reflect the Maison’s luxury positioning. Ensure a seamless journey from pre‑arrival to departure. Champion an appointment‑ready and highly personalized service culture across the building. Monitor client feedback, qualitative insights, and service opportunities to continuously enhance the experience. Hospitality & Landmark Experience Lead the hospitality proposition of The Landmark, ensuring exceptional hosting, warmth, anticipation, and service precision. Oversee all hospitality moments and client comfort touchpoints across the building. Partner with internal teams and external providers to deliver elevated food, beverage, lounge, and hosting experiences when relevant. Own the hospitality operating budget, ensuring disciplined expense management and optimal allocation of resources. Oversee inventory management for hospitality‑related products, amenities, and supplies, ensuring availability, quality, and cost control. Curate and continuously refine the hospitality offering to reflect seasonality, client expectations, and the standards of a world‑class flagship. Select, onboard, and manage third‑party hospitality partners and vendors, ensuring consistent execution and alignment with Maison standards. Ensure hospitality standards remain consistent during daily business, peak periods, and flagship events. Continuously identify opportunities to make The Landmark a destination defined by emotion, care, and memorable moments. Lead the Ambassador team to ensure best‑in‑class welcome, orientation, flow management, and first impression standards. Ensure clients are greeted, guided, and connected seamlessly throughout their visit. Create strong coordination between Ambassadors, Concierge, selling teams, and leadership to optimize the client journey. Oversee the delivery of private tours of The Landmark, positioning the building as a cultural hub and creating memorable storytelling moments for clients and guests. Maintain high visibility and energy at key moments of traffic, events, and priority client visits. Reinforce behaviors that combine efficiency, elegance, warmth, and brand pride. Art & Culture Lead the Art & Culture pillar, ensuring The Landmark remains a destination where luxury retail, creativity, and cultural relevance converge. Oversee the Art & Culture Manager and support the curation of exhibitions, installations, performances, and cultural programming within the building. Identify and develop partnerships with artists, institutions, galleries, and cultural leaders that enhance the visibility and desirability of The Landmark. Integrate Tiffany heritage, craftsmanship, design, and cultural storytelling into the client journey across all relevant touchpoints. Ensure art and cultural initiatives are executed with excellence and aligned with commercial, brand, and client experience priorities. Build, attract, and retain high‑performing and service‑oriented teams across all pillars of the function. Lead, coach, and develop managers and team members, strengthening capability, confidence, and succession pipelines. Drive a culture of accountability, recognition, and high expectations aligned with business needs. Foster an inclusive, collaborative, and energized environment that reflects the values of the Maison. Ensure teams are engaged, well‑prepared, and consistently operating at flagship standards. Operational Excellence Ensure disciplined daily execution across all client‑facing service operations. Build and maintain clear operating procedures, service routines, and escalation processes. Oversee scheduling, staffing coverage, readiness, and resource allocation across the teams. Partner closely with Operations, Security, Facilities, HR, and Commercial leadership to remove friction and enable flawless execution. Manage budgets and expenses responsibly, ensuring resources are deployed effectively and in line with priorities. Drive pace, consistency, and follow‑through across all aspects of the function. Cross‑Functional Leadership Act as a key member of The Landmark leadership team, contributing to the broader business strategy and daily leadership agenda. Collaborate closely with Commercial, High Jewelry, Client Relations & Events, Operations, HR, and regional partners to ensure aligned execution. Support top client moments, flagship activations, and strategic visits with excellence and precision. Represent the client experience function with credibility, professionalism, and a solutions‑oriented mindset. Leadership Profile Strategic yet pragmatic: able to define direction and ensure disciplined execution. Hands‑on leader: visible in the business and personally engaged in standards and details. Client‑focused: instinctively understands luxury service and anticipates expectations. People developer: builds strong teams and future leaders. Operationally strong: creates structure, consistency, and accountability. High standards: protects execution quality and service excellence. Agile and composed: thrives in a fast‑paced, high‑expectation flagship environment. Collaborative: builds strong partnerships across functions and teams. Qualifications 10+ years of luxury retail, hospitality, client experience, or high‑touch service leadership experience. Proven track record leading teams in complex and premium client‑facing environments. Strong experience in service excellence, hospitality standards, and people development. Demonstrated ability to elevate client satisfaction, loyalty, and overall experience outcomes. Strong organizational skills and attention to detail. Commercial awareness with the ability to support business performance through client‑centric initiatives. Strong communication and interpersonal skills. Flexible schedule required, including evenings, weekends, and holidays as needed. Fluency in English required; additional languages are a strong advantage. Luxury, hospitality, flagship, or premium service experience strongly preferred. The hiring range for this position ranges from $150,450 - $177,000 per hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. #J-18808-Ljbffr
$90k - $100k
...and excitement of the city outside their front door. At Elysee NYC, we invite you to embrace adventure and embark on a journey beyond... ...that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates...SuggestedLocal areaWorldwideFlexible hoursAfternoon shift$135k - $150k
...Client Experience Manager page is loaded## Client Experience Managerlocations: Remote United Statestime type: Full timeposted on: Posted 23 Days... ...outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients...SuggestedWork at officeRemote workWork from homeHome officeFlexible hours- ...run-rate revenue, with thousands of active clients and 400+ clinicians. We're a high-... ...neurodivergent adults. About the Role Our client experience team is crucial to making our clients... ...you set standards and develop your people NYC-based preferred; open to remote for the right...SuggestedRemote work
- ...The Opportunity We\'re looking for a seasoned Director of Customer Experience — an experienced operator who owns the full client experience end-to-end, from product quality... ...reporting directly to the CEO, based in our NYC office (3x+/week in-person). You\'ll unify Customer...SuggestedWork at officeLocal areaFlexible hours
$150k - $170k
...external escalations To thrive in this role, you have: 7+ years experience managing a customer support team in a start‑up or technical... ...for dependents. Work anywhere: We have Found offices in SF and NYC. For team members who work outside those cities, Found also supports...SuggestedSelf employmentRemote workFlexible hours- ...RSDS Appraisal Diversity, please visit rsdsllc.com. RSDS, LLC is an equal-opportunity employer. Position Summary- Regional Client Experience Director RSDS Appraisal Diversity is a real estate appraisal company seeking a diligent, detail-oriented administrative leaders to...Contract workWork at officeWeekend workAfternoon shift
$118k - $167k
...Nextdoor, sits on the company’s board of directors. Founded in 2022, Vibe.co is widely... ...events strategy across every format, and client experience is a key lever in that plan. Our next... ...targets. Hybrid flexibility — We’re in NYC’s Flatiron District and our team is in...Night shift- ...Deputy Communications Director The NYC Public Engagement Unit delivers government services and benefits to New Yorkers. We need a Deputy... ...spans traditional and digital channels; you should have experience moving stories through both. And you should have experience...Work at officeRemote workWeekend workAfternoon shift2 days per week1 day per week
- ...providing local insights to enhance their stay. The ideal candidate will have strong customer service skills, basic cash handling experience, and the ability to communicate effectively. The position comes with competitive pay, healthcare benefits, and employee discounts...Local area
$35k - $40k
...manage phone calls, ensure visitor protocols, and maintain the reception area. The position requires at least 3 years of related experience and offers a salary range of $35,000 to $40,000 annually, alongside substantial employee benefits including paid time off and retirement...$13.5 per hour
...Barry's Iberia in Georgia is looking for Client Specialists who will be the first line of contact at our studios. Responsibilities... ...hour, with opportunities for full-time and part-time scheduling. Join us to contribute to memorable client experiences! #J-18808-Ljbffr...Hourly payFull timePart timeFlexible hours- ...Client Director Opportunity At Red Antler At Red Antler, we launch and grow brands. From startups... ...This role requires hybrid in office in NYC. Who you are: You have 10+ years of account management experience and can effectively manage multidisciplinary...Work at office
- ...We are seeking a motivated and detail-oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism...Remote work
- ...A premier fitness studio in New York is seeking a Client Specialist to deliver exceptional client service, maintain cleanliness, and... ...personality and strong hospitality skills to ensure each client's experience is memorable. Candidates should be flexible with scheduling,...Flexible hours
- ...Guest Experience Manager We are looking for an enthusiastic and energetic Guest Experience Manager to join our team. As a Guest Experience Manager, you will be connecting with our guests and crafting memorable experiences while providing exceptional service. You will...Flexible hoursShift workNight shiftRotating shift
- ...diploma and good communication skills. This position requires flexibility with shifts, including weekends and holidays. Previous experience in hospitality is preferred, along with the ability to perform basic arithmetic and use property management systems. #J-18808-Ljbffr...Shift work
- ...system. Seasonal employment up to six months with flexible hours, including weekends. Ideal candidates will have customer service experience, strong communication skills, and a valid driver’s license. The position offers an engaging outdoor environment while maintaining...Seasonal workFlexible hours
- ...processing payments, and ensuring office efficiency. The ideal candidate will have at least a high school diploma and over 1 year of customer service experience. Strong organizational skills and attention to detail are essential for success in this role. #J-18808-Ljbffr...Work at office
$19.2 per hour
...A leading fitness studio in New York is looking for Client Specialists who will provide superior hospitality and maintain a welcoming... ...schedules with a pay range of $19.20 per hour. Join us in building a better community and enriching the client experience. #J-18808-Ljbffr...Hourly payFlexible hours$104.8k - $131k
...Global Customer Experience & Vendor Operations Manager Summary Salary: 104,800 - 131,000.00 Job Family: Customer Care Enablement Location: United States - New York Office Job Description About us At Dyson, we solve the problems others choose to ignore, with surprising...Temporary workWork at officeWorldwideFlexible hours$20 per hour
...guest service, performing check-ins and check-outs, and training new staff. Ideal candidates will have previous customer service experience and the ability to stay calm under pressure. Compensation starts at $20.00 per hour with eligibility for insurance plans and 401(...Hourly pay- ...Manager in New York, NY. In this role, you will oversee daily operations, support the front office team, and ensure a seamless guest experience. You will also manage guest inquiries and supervise the front desk staff, working closely with the Guest Service Manager. Ideal...
- ...Dormont Manufacturing Co in Georgia is seeking a Customer Experience Colleague to enhance our customers' shopping experience. This role includes greeting customers, assisting with transactions, and maintaining security and cleanliness of the store. Ideal candidates will...
$17 per hour
...supporting instructors, and ensuring a clean environment. The ideal candidate must have strong communication skills, customer service experience, and be available for at least 20 hours a week, with one weekend day required. Pay rate is $17/h, with opportunities for growth...Part timeWeekend work$50k - $125k
...Overview We seek a talented and experienced Client Experience Manager to join our team. As a Client Experience Manager, you will play a critical role in ensuring the success of our clients by understanding their business objectives, translating them into Clinch solutions...Work at officeImmediate startFlexible hours$18 per hour
...Guest Experience Specialist Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that...Full timePart time- ...insights through research and managing feedback programs while collaborating with stakeholders. The ideal candidate has 6–8 years of experience in customer research, proficiency in qualitative and quantitative research, along with strong project management and...
- ...We are seeking a seasoned Head of Customer Experience to lead a high-impact, embedded customer experience (CX) program within a Fortune... ...program leader, responsible for shaping, executing, and scaling the client’s CX strategy while managing a multidisciplinary team and...
$120k - $130k
...Job Title: Director of Customer Experience Position Overview Seeking a Director of Customer Experience to lead and elevate the end-to-end customer... ...Qualifications 5+ years of Customer Experience, Customer Service, or Client Services leadership experience, preferably within luxury...- ...accurate handling of financial transactions and ensuring prompt service to guests. Ideal candidates will have prior cash handling experience in a high volume environment and exhibit strong problem-solving capabilities. This part-time position offers an inclusive...Part time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Client Experience Director - Landmark, NYC. Be the first to apply!
- client finance manager New York, NY
- client account executive New York, NY
- client service account manager New York, NY
- senior client services manager New York, NY
- client service manager New York, NY
- member engagement manager New York, NY
- client executive New York, NY
- strategic engagement manager New York, NY
- senior engagement manager New York, NY
- client solutions executive New York, NY

