Desktop Support Technician

Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team delivers the core backbone of the Navy‑Marine Corps Intranet, providing cybersecurity services, network operations, service desk, and data transport. Leidos supports the Navy in unifying shore‑based networks and data management to improve capability and service while saving dollars by focusing efforts under one enterprise network. We are seeking a Mid‑level Desktop Support Technician to provide direct desk‑side support at a government site in Washington, DC, as a key member of the Field Services team. Location and Physical Requirements Work at a government site. Be able to lift and carry 50 lbs. for up to 100 feet at a time; lift 25 lbs. vertically using ladders. Work in confined spaces such as raised floors or communication closets; work in noisy environments such as data centers and operation centers; stand or sit for 8 hours at a time. Use basic hand tools (screwdrivers, wrenches) while rack‑mounting active and passive equipment. Have normal color vision and correctable vision to 20/20 or better; depth perception for working on ladders and in confined spaces. Use and read digital test equipment such as OTDR. Drive a personal or corporate vehicle (depending on availability) to different locations; valid state license required. Responsibilities Manage the resolution of customer tickets according to Service Level Requirements (SLRs). Ensure proper ticket handling according to guidelines. Troubleshoot and resolve user computer issues, including hardware and software concerns. Ensure customer related tasks are completed within the timeline set. Troubleshoot and resolve local and networked multi‑function devices, printers, and other hardware components. Assist other technicians in resolving complex issues. Required Qualifications US Citizen with a DoD Secret Clearance. High school diploma and at least 4 years of prior relevant experience (additional education or certifications may be considered in lieu of experience). Valid DoD 8570 IAT Level II certification (Security+ or higher). Demonstrated expertise in IT Enterprise Operations. Experience with Microsoft Windows OS, version 11. Experience with HP Service Manager, Remedy, or similar service/help desk ticket management software. Basic network troubleshooting skills. Excellent customer service skills. Excellent oral and written communication skills. Preferred Qualifications Organized and detail‑oriented. Strong leadership skills. Self‑motivated and self‑directing. Strong collaboration, prioritization, and adaptability skills; relationship building. Ability to manage and prioritize own work and that of the team. Independent decision making. Analytical thinking; out‑of‑the‑box thinking. Effective communication with all organizational levels (SME to senior management). Ability to analyze problems at various levels. Pay Pay Range: $34.00 - $38.00 per hour. Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr Leidos