Director of Services

Join Our Team at Our Town Studios: Director of Services

About Our Town Studios:

At Our Town Studios, we believe in the power of creativity and compassion. Our mission is to ensure that every person with intellectual and developmental disabilities we serve thrives and achieves their goals. Through innovative programs and personalized support, we empower the people we support to live with dignity and purpose in a vibrant, supportive environment.

As our organization continues to grow, we are looking for an experienced leader to oversee our Program Coordinators and ensure the highest quality of services across the agency.

Key Responsibilities:

As the Director of Services, you will provide leadership and oversight for all service operations while ensuring exceptional, person-centered supports are delivered throughout the organization. You will supervise Program Coordinators, promote accountability, ensure regulatory compliance, and partner with leadership to drive operational excellence and organizational growth.

Responsibilities include:

• Supervise, mentor, and develop Program Coordinators.

• Oversee service delivery to ensure quality supports and positive outcomes for individuals served.

• Ensure compliance with DODD, Medicaid, OhioRISE, county board, and agency requirements.

• Review incidents, investigations, trends, and corrective action plans to promote quality improvement.

• Monitor implementation of Individual Service Plans (ISPs) and ensure services are delivered as authorized.

• Audit documentation, billing, and service records for compliance and accuracy.

• Partner with Human Resources on employee performance, coaching, hiring, and disciplinary matters.

• Support onboarding, training, and professional development for Program Coordinators.

• Build strong relationships with individuals served, families, SSAs, county boards, and community partners.

• Assist with agency growth initiatives, operational planning, and strategic projects.

• Participate as a member of the leadership team and help develop organizational goals and best practices.

• Assist with leadership on-call responsibilities as needed.

Qualifications:

• Minimum of three years of leadership or management experience in the developmental disabilities field.

• Strong knowledge of DODD regulations, Medicaid waiver services, and person-centered planning.

• Experience supervising managers or program leadership preferred.

• Excellent leadership, communication, organizational, and problem-solving skills.

• Ability to effectively coach, develop, and hold leaders accountable.

• Valid Ohio driver's license with an acceptable driving record.

• Ability to travel regularly between service locations.

Why Join Our Town Studios?

Impactful Leadership: Lead a team that is committed to improving the lives of individuals with developmental disabilities every day.

Growing Organization: Join a rapidly expanding organization where your leadership will directly shape the future of our services.

Collaborative Leadership Team: Work alongside experienced leaders who value innovation, accountability, and teamwork.

Growth Opportunities: We invest in our leaders through professional development, mentorship, and opportunities for advancement.

Competitive Benefits:

• Salary: $75,000$85,000 annually , based on experience

• Health, dental, and vision insurance

• Paid Time Off (PTO)

• Paid holidays

• 401(k)

• Company-provided technology

• Professional development opportunities

If you're a passionate leader who enjoys developing people, improving systems, and ensuring individuals receive exceptional supports, we'd love to have you join the Our Town Studios leadership team.

Compensation details: 75000-85000 Yearly Salary

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