Operations Manager

Company Overview Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements. Operations Manager Benefits Competitive compensation plus annual bonus Medical, dental, vision, life insurance and pet insurance Flexible Spending Accounts Employee assistance program and Health wellness programs 401(k) immediately with a competitive match Several paid holidays and paid time off that includes personal, sick and vacation time. Operations Manager Job Summary And Essential Responsibilities The Operations Manager is responsible for driving operational performance, customer service, inventory accuracy, and execution across the site. This role provides leadership to operational teams, including the Warehouse Manager, and serves as the primary owner of operational results. The Operations Manager is accountable for achieving service, productivity, inventory, quality, and cost objectives through effective leadership, cross-functional collaboration, performance management, and continuous improvement. This position partners closely with the Site Manager to ensure operational execution supports customer commitments and business objectives. Lead site operational performance to achieve customer service, inventory, productivity, quality, and financial objectives. Provide leadership, coaching, and accountability to operational team members, including the Warehouse Manager and other site resources. Monitor and drive performance against key metrics, including On-Time Delivery (OTD), order fulfillment, productivity, inventory accuracy, backlog, quality, and labor utilization. Develop and execute action plans to address operational gaps, customer service issues, inventory discrepancies, and performance challenges. Lead daily operating reviews and establish priorities to ensure customer commitments and site objectives are achieved. Partner with Sales, Customer Service, Inventory, Quality, and Operations teams to resolve escalations and remove barriers to execution. Ensure strong operational controls and process compliance across inventory management, order fulfillment, receiving, shipping, and customer-specific requirements. Analyze operational data and trends to identify performance risks, improvement opportunities, and resource requirements. Drive continuous improvement initiatives that improve service, efficiency, productivity, inventory accuracy, and overall operational performance. Support workforce planning, labor management, scheduling, and resource allocation to meet business demands. Partner with the Site Manager to manage operating expenses and identify cost-saving opportunities while maintaining service levels. Promote a culture of accountability, teamwork, customer focus, safety, and continuous improvement. Ensure compliance with company policies, customer requirements, and all safety and regulatory standards. Lead special projects and operational initiatives as assigned. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Gexpro Services. Qualifications 5+ years of operations, distribution, warehouse, supply chain, or manufacturing leadership experience. Demonstrated experience leading leaders and managing cross-functional operational activities. Strong analytical, problem-solving, and decision-making skills. Experience driving KPI performance and leading operational improvement initiatives. Strong communication, coaching, and team development capabilities. Proficiency with ERP, WMS, Microsoft Office, and operational reporting tools. Skills, Knowledge, And Education Have knowledge of electrical distribution industry, current market, customers, suppliers and competitors. Strong interpersonal and communication skills. Ability to negotiate contracts; solid presentation skills. 5+ yrs business experience. Ability to call on upper management. Analytical & problem solving skills. Bachelor’s degree Electrical product knowledge (distribution equipment, lighting, motors, controls, PLC etc.) Greenbelt Certification a plus Gexpro Services is committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. With this in mind, if you encounter difficulty using our online application system due to disability and would like to request reasonable accommodation during the application and selection process, please email View email address on click.appcast.io so that we can provide appropriate assistance. Gexpro Services (A VEVRAA Federal Contractor) is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law. #J-18808-Ljbffr Gexpro Services