Product & Sales Support Specialist, Motorcoaches

Product & Sales Support Specialist

Inside the Role

Daimler Coaches North America is seeking a Product & Sales Support Specialist to support the continued growth of our coach business in the U.S. market. This role serves as an important link between the DCNA sales team and our manufacturing partners in Europe, helping ensure vehicle specifications, production orders, documentation, and market requirements are accurately managed from order intake through delivery. This role will also be responsible for annual vehicle certification submissions with the EPA and CARB and will support and help manage overall regulatory compliance of the vehicle for the U.S. market. The ideal candidate will bring strong attention to detail, a customer-focused mindset, and the ability to coordinate across sales, product management, engineering, logistics, and manufacturing stakeholders. This position is well suited for someone who enjoys working with technical product information, supporting sales teams, and helping turn customer requirements into accurate vehicle configurations.

We are looking for a detail-oriented, self-motivated professional who can work independently while collaborating closely with cross-functional teams. The successful candidate will be comfortable learning new systems, resolving order and product questions, supporting sales colleagues, and helping ensure that customer and market requirements are clearly translated into accurate vehicle specifications and internal processes.

What You Drive at DTNA

• Act as the primary interface between the DCNA sales team, coach manufacturing plants, and product development/engineering teams in Europe.
• Support accurate documentation and processing of vehicle specifications, production orders, and related sales order activity.
• Work closely with Sales Managers to align technical vehicle specifications with customer requirements.
• Monitor production timelines, build slots, order changes, and factory inquiries to help ensure timely and accurate vehicle delivery.
• Maintain vehicle order records and documentation in relevant business systems, including SAP and related order files.
• Submit, track, and monitor vehicle compliance documentation to support regulatory, internal, and delivery requirements.
• Submit yearly vehicle certification packages with EPA and CARB and support overall vehicle regulatory compliance for the U.S. market.
• Prepare regular updates and reporting on production orders, sales activity, product updates, and market developments.
• Conduct market research on the North American motorcoach market, including trends, segments, regions, and competitive activity.
• Support U.S. product development by turning market, field staff, and customer feedback into actionable product update recommendations.

Knowledge You Should Bring

• Bachelor's degree in a related field required and five years of relevant experience in sales support, customer service, logistics, product management, or a related business-to-business environment is required.
• Strong computer skills, including Microsoft Office, SAP, CRM platforms, and related order management tools.
• Strong organizational skills with the ability to manage multiple projects and priorities accurately and efficiently.
• Excellent written and verbal communication skills with professional customer service etiquette.
• High level of accountability, integrity, attention to detail, and follow-through.
• An attached resume is required

Exceptional Candidates Might Have

• Experience in the automotive, commercial vehicle, motorcoach, or capital equipment industry.
• German language skills.
• Technical knowledge or education related to mechanical engineering, commercial vehicles, or similar fields.
• Global manufacturing experience

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s):

Jacksonville, FL US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at View phone number on click.appcast.io or toll free View phone number on click.appcast.io. For TTY/TDD enabled call View phone number on click.appcast.io or toll free View phone number on click.appcast.io.

Daimler Truck North America