F&B Operations Manager

Casa Madera is a coastal-inspired dining experience where the spirit of the Riviera Maya meets elevated Mexican cuisine. The menu celebrates fresh, thoughtful ingredients, warm flavors, and dishes rooted in tradition while embracing a sense of ritual, grounding, and connection. Designed to feel like a retreat from the everyday, Casa Madera blends soulful energy, handcrafted cocktails, and an atmosphere that moves effortlessly from relaxed to refined. Every moment is meant to feel immersive, intentional, and touched by the elements. Casa Madera has locations in Toronto and West Hollywood, each offering its own interpretation of this coastal Mexican escape. Overview Department: Management Employment Type: Full-Time, Exempt Reports To: General Manager Responsibilities Recruit, train, and retain high-performing team members across operations and culinary teams. Conduct performance reviews, document coaching, and support employee growth and development. Lead by example by modeling brand standards and fostering a positive, accountable team culture. Oversee scheduling, staffing, and daily team performance. Develop working proficiency across all front- and back-of-house functions. Ensure compliance with health, safety, and sanitation regulations. Oversee daily venue operations, including administrative duties, maintenance, and repairs. Approve service comps and voids in accordance with company policies. Maintain consistent service and presentation across all food, beverage, and guest touchpoints. Conduct regular venue walkthroughs to ensure brand and “mint condition” standards are met. Address guest concerns promptly and professionally. Support enhancements to service standards, menus, and guest engagement practices. Support marketing initiatives and business development efforts, including VIP and promotional programs. Assist with inventory and labor management to control costs and reduce waste. Support budgeting, forecasting, and P&L oversight. Ensure proper handling of cash, tips, and financial controls, and assist with audits. Qualifications Bachelor’s degree in business, Hospitality, or related field, or equivalent experience. Three (3) to five (5) years of management experience, preferably in upscale dining or lifestyle hospitality. Strong knowledge of food and beverage operations, health regulations, and liquor laws. Excellent communication, organizational, and multitasking skills. Passion for hospitality and delivering exceptional guest experiences. Proven ability to lead teams and build strong working relationships. Flexible availability, including mornings, weekends and holidays. Ability to lift, carry, push, or pull up to 35 pounds. Ability to stand, walk, or sit for extended periods. Manual dexterity to operate restaurant equipment and perform daily tasks. Benefits As a full-time employee, you are eligible to participate in a comprehensive benefits package designed to support your health, well-being, and work-life balance. Benefits include: Medical Insurance Vision insurance Paid Time Off (PTO) Life insurance Opportunities for professional growth and development Benefits eligibility and details may vary by position and location. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, veteran status, or any other characteristic protected by applicable law. If you require a reasonable accommodation to complete the application or interview process, please contact Human Resources at View email address on click.appcast.io. We are committed to providing reasonable accommodations in accordance with applicable law. #J-18808-Ljbffr