Senior Implementation Consultant - Automated Underwriting/Closing

OverviewJob PurposeThe Implementation Consultant is a client-facing delivery professional within ICE Mortgage Technology’s Data & Document Automation (DDA) Professional Services Organization. This role is responsible for end-to-end implementation of DDA Analyzer products; Income, Credit, Asset, and Audit Analyzers, which automate mortgage underwriting, quality control, and post-close audit workflows within the Encompass platform. The consultant serves as the primary day-to-day client resource from discovery through go-live and post-implementation support.ResponsibilitiesClient Engagement & DeliveryOwn the full implementation lifecycle: discovery, solution design, configuration, UAT, training, go-live, and post-implementation supportServe as primary client contact, building trusted advisor relationships with stakeholders from operations staff to executive sponsorsFacilitate requirements sessions and drive consensus on solution design, workflow integration, and best-practice configurationsConduct client training and knowledge transfer to ensure successful adoption and self-sufficiencyTechnical Configuration & Project ManagementConfigure DDA Analyzers per client underwriting guidelines, investor overlays, and operational workflows within Encompass and EDSTroubleshoot configuration issues and coordinate with Product and Engineering on defect resolutionManage project timelines and deliverables across multiple concurrent engagementsProduce clear status reports, escalation summaries, and implementation documentation for clients and internal stakeholdersCoordinate cross-functionally with Product Management, Engineering, Technical Support, and DDA Data ServicesKnowledge Sharing & Process ImprovementContribute to PSO playbooks, SOPs, and best-practice documentationSupport adoption and health-check activities for clients in post-go-live phasesIdentify opportunities for process automation and workflow optimization within PSO delivery operationsWillingness to travel to client sites as needed (up to 25–50%)Required QualificationsMortgage Industry Experience (within last 2 years)UW Analyzer Track (Income, Credit, Asset Analyzers):Senior Underwriter with 3+ years across conventional, government, and/or jumbo productsSenior Processor with 3+ years managing loan pipelines, conditions, and documentationSenior QC Analyst with 3+ years performing pre- or post-close quality reviewsAudit Analyzer Track:Senior Post-Closer with 3+ years in closing, funding, and post-close document reviewSenior Compliance Analyst with 3+ years in mortgage regulatory compliance (TRID, RESPA, ECOA, HMDA)Senior QC Analyst with 3+ years performing post-close audit and compliance reviews3+ years client-facing experience in consulting, implementation, or professional servicesDemonstrated project management skills with ability to manage multiple concurrent engagements and meet deadlinesStrong written and verbal communication, including executive-level documentation and client-facing facilitationProven ability to build trusted client relationships and drive consensus across diverse stakeholder groupsSelf-motivated with strong analytical and problem-solving skillsEncompass end-user experience in a production lending environmentDDA Analyzer end-user experience (significant plus)Proficiency with JIRA, ServiceNow, Salesforce, or similar tools; Microsoft Office SuitePreferred Knowledge and ExperienceBachelor’s degree in business, finance, or related field (or equivalent experience)PMP, CompTIA Project+, or comparable project management certificationNMLS licensure (current or prior)Experience with Agile and Waterfall delivery methodologiesPrior mortgage technology, fintech, or SaaS implementation experienceEncompass administrator experience (business rules, field configuration, document management)DDA Analyzer administrator or configuration experience#LI-SF1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.