Senior Business Systems Analyst

Senior Business Systems AnalystAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As Senior Business Systems Analyst within PNC's home lending organization, you will be based in Miamisburg, OH, Pittsburgh, PA, Jacksonville, FL or Dallas, TX.This position is a Senior Business Systems Analyst embedded on an Agile delivery team supporting Mortgage Loan Origination and Operational Accounting capabilities. On a day to day basis, you'll be writing and refining user stories and acceptance criteria, answering questions from developers, and helping QA validate behavior during testing. You'll spend a lot of time collaborating—clarifying requirements, reviewing defects, and validating that solutions meet business and control expectations. You'll also help identify upstream and downstream impacts when changes are made, which is critical in a highly integrated mortgage environment.• Acts as a Senior Business Systems Analyst / Product Analyst hybrid, embedded with the MOA Agile crew, owning end to end requirements from intake through delivery across Loan Originations–related capabilities• Serves as the primary functional liaison between Mortgage Operations, Technology, and downstream partners, translating business needs into clear, prioritized features and user stories• Leads process analysis and solution design for complex workflows (fees, invoices, permissions, integrations), with a strong focus on usability, controls, and operational accuracy• Partners closely with engineers and QA during sprint execution, supporting refinement, acceptance criteria, testing validation, and defect triage• Brings a systems thinking mindset—understanding upstream/downstream impacts, data dependencies, and regulatory considerations within a highly integrated mortgage platformRequired Qualifications• Mortgage or Financial Services Systems Experience• Business Systems Analysis in Integrated Environments• Agile Delivery Experience• Complex Business Rules and Configuration Experience• Risk, Controls, and Operational AwarenessPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.