Customer Operations Manager

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewSilvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications - on the ground, in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments.Job DescriptionWould you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of "Keeping Our Heroes Connected"?THE OPPORTUNITYSilvus is seeking a Customer Operations Manager who will report to the Senior Director of Global Sales Operations and Enablement on the Sales Operations team. The successful individual in this role will serve as the primary post-sales operational liaison between Silvus manufacturing and our largest North America customers, managing purchase orders, production schedules, and delivery coordination to ensure components are delivered on time and integrated successfully into the customer's production roadmap. The role requires travel to Silvus Headquarters in Los Angeles and throughout the continental U.S. to visit key customers.This position is eligible for 100% remote work depending on location.The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.ROLE AND RESPONSIBILITIESServe as the primary point of contact for key North America customers post sale, managing day-to-day operational needs and escalations.Lead Quarterly Business Reviews (QBRs) to report on delivery performance, quality metrics, and production roadmap alignment.Work directly with customer demand planners to ingest and track production forecasts, translating them into actionable data for internal manufacturing and supply chain teams.Track and manage open purchase orders to ensure on-time delivery commitments are met, partnering with manufacturing and logistics to resolve delays.Identify and elevate technical integration challenges, managing the formal escalation process for hardware defects, shipping issues, or field failures.Oversee the Return Merchandise Authorization (RMA) process to ensure timely replacement of failed components and recovery of units for failure analysis.Perform other related duties of which the above are representative.Travel Requirement - Up to 30% travel to Silvus HQ in Los Angeles, and throughout the continental U.S. to visit key customers.REQUIRED QUALIFICATIONSBachelor's degree in Operations, Supply Chain Management, Business, or a related field.3+ years of experience in a post-sales operations, account management, or technical project coordination role, preferably within a defense hardware or manufacturing environment.Strong ability to analyze production schedules, purchase orders, and demand forecasts to identify and resolve discrepancies.Excellent communication skills with the ability to translate between customer business needs and internal manufacturing constraints.Proficiency in Microsoft Office, especially Excel.Experience with Oracle or similar ERP systems is a plus.Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.All employment is contingent upon the successful clearance of a background check and drug test.PREFERRED KNOWLEDGE, SKILLS, AND ABILITIESMilitary background with experience in logistics, operations, or program coordination.Familiarity with defense hardware, communications systems, or tactical equipment.Experience with OEM or government contract environments.WORKING CONDITIONS AND PHYSICAL REQUIREMENTSLift equipment up to 20 lbs.COMPENSATION: $85,000 - $95,000 / annuallysilvuscareersBasic RequirementsBachelor's degree in Operations, Supply Chain Management, Business, or a related field.3+ years of experience in a post-sales operations, account management, or technical project coordination role, preferably within a defense hardware or manufacturing environment.Strong ability to analyze production schedules, purchase orders, and demand forecasts to identify and resolve discrepancies.Excellent communication skills with the ability to translate between customer business needs and internal manufacturing constraints.Proficiency in Microsoft Office, especially Excel.Experience with Oracle or similar ERP systems is a plus.Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.All employment is contingent upon the successful clearance of a background check and drug test.Travel Requirements: 25-50%Relocation Provided: NonePosition Type: ExperiencedReferral Payment Plan: YesOur U.S.Benefitsinclude:Incentive Bonus PlansMedical, Dental, Visionbenefits401K with Company Match10 Paid HolidaysGenerousPaidTime Off PackagesEmployee Stock Purchase PlanPaidParental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.J-18808-Ljbffr Motorola Solutions