Customer Service - State Farm Agent Team Member

Job Description

Job Description

Bilingual Customer Service - State Farm Agent Team Member

Full time

If you are motivated by performance and want to be rewarded for your work, this opportunity with John Hadley State Farm offers a base salary plus commission structure with strong earning potential. This opening is especially well suited for a teachable service-to-sales development hire who wants to learn, grow, and build confidence over time, within a long-running office ready for a generational refresh and stronger Spanish-speaking customer support. We are looking for someone driven, coachable, and ready to put in the work to grow.

• Performance-based commission structure
• 401(k) retirement plan with employer match
• Medical insurance stipend
• Paid Time Off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths to support long-term growth

ROLE DESCRIPTION:

As a Customer Service Representative with John Hadley State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Bilingual in Spanish and English preferred, but not required.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property & Casualty license preferred, or willingness to obtain one.

Compensation:

$46,000-$55,000 per year

Compensation includes a performance-based commission structure. Additional compensation details can be discussed during the interview process.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.