User Support Analyst
Winton Woods City Schools
User Support Analyst
Winton Woods City Schools is seeking a skilled and dynamic User Support Analyst to join our technology team. This position will be focusing on implementing & supporting advanced technologies serving the goals of the district, and handling escalations from technical staff for challenging issues.
User Support Analysts will act as a subject matter expert on the assigned technologies and processes needed by the Technology Center. They will act as the primary point of contact for their subject matter and also cross-train other staff to maintain continuity of service for the department.
Successful candidates will:
- demonstrate technical expertise in the IT systems the district uses, or equivalent systems.
- continually grow their skill set through practical work experience, professional development opportunities, and an overall sense of curiosity.
- have strong critical thinking, problem solving, and scientific method skills in order to resolve complex technical issues.
- be required to work independently with a resilient mindset.
- possess interpersonal skills including practicing empathy, teamwork, conflict resolution, and relationship building.
- conduct themselves with professionalism and adhere to workplace norms.
- self-direct themselves and be able to prioritize tasks, manage time effectively, and stay organized.
- practice good communication skills, including verbal (speaking, listening), written, as well as non-verbal cues. The ability to explain technical concepts to non-technical stakeholders is essential.
Preferred Experience:
- Prior experience in K-12 education technology support a plus.
- Familiarity with Google Workspace, Windows / iOS environments, networking and classroom technology.
- Experience with help desk ticketing systems and remote support tools
- Industry certifications
Vacancy posted 4 days ago
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