Customer Service Advisor

Lincoln, United Kingdom | Posted on 11/06/2026 At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors. In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre‑screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors. Job Description 3 months contract with a Local Authority Job Description: Customer Service Advisor – Adult CareTeam Location: Customer Service Centre, Lancaster House, Lincoln (LN1 1YL) Job Purpose To act as the first point of contact for Lincolnshire CountyCouncil services, delivering high-quality customer service within the AdultCare Team. The role involves handling inbound enquiries via telephone andemail, supporting residents and professionals by providing information, advice,and access to services. Using a strength-based approach, the postholder willhelp promote independence, wellbeing, and appropriate service outcomes forindividuals. Key Responsibilities Respondto customer enquiries across multiple channels (telephone and email) in aprofessional and timely manner. Provideinformation, advice, and guidance relating to Adult Care, Carer Services,and Wellbeing Services. Handlesensitive, complex, and emotive calls, including safeguarding concerns andvulnerable individuals. Conductstrength-based conversations to support residents in maintainingindependence. Accuratelycapture and record customer information through direct system input whileinteracting with callers. Useprofessional curiosity and effective questioning techniques to determinecustomer needs and appropriate outcomes. Identifyand escalation safeguarding concerns in line with policies and procedures. Maintainhigh standards of data accuracy, confidentiality, and compliance. Workcollaboratively with internal teams and external professionals to ensureseamless service delivery. Meetperformance targets related to call handling, quality, and customersatisfaction. Undertaketraining and continuous development to maintain service knowledge andskills. Skills & Experience Experienceworking in a busy customer service or contact centre environment. Excellentverbal and written communication skills. Stronglistening skills and ability to handle sensitive conversations withempathy. Abilityto multitask, including typing while speaking (direct data input). Strongorganisational skills and attention to detail. Abilityto remain calm under pressure and manage challenging situations. Experiencewithin a social care, health, or local government setting. Knowledgeof safeguarding practices and procedures. Understandingof strength-based or person-centred approaches. Qualifications GCSEs(or equivalent) including English and Maths. NVQLevel 2/3 in Customer Service, Health & Social Care, or a relatedfield. Additionaltraining or certification in customer service or safeguarding. Additional Requirements Willingnessto undertake full induction and ongoing training. Abilityto work from the Lincoln-based office. Hours : 37 hours per week (flexiblebetween 8:00am – 8:00pm, Monday–Friday) Interviewswill be held at 3rd Floor Lancaster House-Onsite. Thisis a working from the office role. Assignment is for 12 weeks minimum andcovers the opening hours of 08:00 to 18:00 Mon to Fri. Wehave positions in both Adult and Children social care. Wework on bi-weekly payment schedule. The role closes 18th Jun 2026 #J-18808-Ljbffr