General Manager

Job Title: General ManagerEmployer: Edge Sports GlobalLocation: Various Facilities- Rhode Island

Ice Rink Manager Responsibilities

Facility Operations

• Oversee daily operation of the ice rink and surrounding facilities

• Schedule public skating, hockey, figure skating, lessons, rentals, and special events

• Ensure ice quality through resurfacing and maintenance coordination

• Monitor refrigeration, HVAC, lighting, and facility systems

• Coordinate opening and closing procedures

• Maintain cleanliness and overall appearance of the facility

Ice Maintenance & Safety

• Supervise ice resurfacing operations using equipment such as a Zamboni

• Monitor ice thickness and temperature

• Ensure compliance with safety regulations and risk-management policies

• Conduct routine safety inspections of boards, glass, locker rooms, bleachers, and exits

• Respond to accidents, injuries, and emergency situations

• Maintain incident and accident reports

Staff Supervision

• Hire, train, schedule, and supervise rink employees

• Manage rink employees; (such as; Zamboni drivers, rink attendants, maintenance staff, cleaners)

• Conduct employee evaluations and disciplinary actions

• Ensure staff certifications and training remain current

• Develop team communication and operational procedures

Customer Service

• Address customer questions, complaints, and concerns

• Ensure a safe and enjoyable guest experience

• Coordinate memberships, rentals, and group bookings

• Build relationships with local hockey leagues, schools, and skating clubs

• Support community outreach and promotional programs

Financial Management

• Prepare and manage budgets

• Monitor revenue and operating expenses

• Handle cash management and reporting procedures

• Approve purchases and vendor contracts

• Track attendance, sales, and program performance

• Assist with pricing strategies and financial forecasting

Event & Program Coordination

• Organize tournaments, competitions, birthday parties, and special events

• Coordinate ice time allocation among teams and programs

• Work with coaches, referees, instructors, and league organizers

• Promote seasonal programs and community events

Compliance & Administration

• Ensure compliance with local, state, and federal regulations

• Maintain permits, insurance documentation, and operational records

• Develop policies and emergency action plans

• Coordinate inspections and regulatory reporting

Marketing & Community Relations

• Support advertising and social media efforts

• Promote skating programs and public events

• Develop partnerships with schools, youth organizations, and sponsors

• Increase participation and customer retention