(Associate/Senior) AI Product Manager/Owner, Salesforce, United States - BCG X

Product Owner

Locations: Boston | Brooklyn | Chicago | Dallas | Los Angeles | Miami | New York | Pittsburgh | San Francisco | Seattle | Manhattan Beach

BCG continues to expand its Marketing, Sales & Pricing practice and is experiencing increasing demand, particularly in the areas of B2B Sales. We are thrilled to expand our breadth and depth of expertise in this space, especially in Sales and Customer Success technology, CRM Sales Cloud & Service Cloud implementation, and familiarity with B2B Sales, Support and Customer Success best practices. We are currently looking for a Product Owner at the Associate/Senior level who is familiar operating with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and/or Revenue Cloud.

In this role you will:

• Be the authority within a multi-disciplinary team to determine the optimal strategy to identify highest value use cases to unlock GTM across Marketing, Sales, and Service
• Lead roadmap creation, strategy, execution, and optimization for clients around digital transformation with SFDC as a platform
• Own multi-channel growth strategy based on marketing, sales, pricing, and digital self-service
• Define, execute, analyze, and optimize sophisticated Salesforce technical use case focused on pilot to scale mapping to quantitative impact
• Collaborate with X and core leadership to drive execution and implementation of identified use cases and roadmap
• Be value oriented by defining and validating core KPIs that will be achieved through execution of the SFDC strategy and roadmap such as customer acquisition, retention, share of wallet, win rate, ROI etc. to drive the business
• Build on BCG's differentiation by building truly unique capabilities around media, technology, customer journey, and Growth operating models
• Be agile and iterative in your approach, and relentless in your search for the next unexploited growth opportunity

You should have:

• 2 - 6 years of professional experience in industry, consulting, or a relevant functional role
• Experience with Salesforce as well as other GTM tools like Marketo, Eloqua, or similar platforms
• Expert knowledge of CRM adjacent tools like 3rd party applications, managed packages, and expert in navigating PPT and Excel
• Proven ability to evaluate business and technical trade-offs (effort vs. value), resolve conflicts, and make critical choices on functionality, user experience, and technical implementation to maximize value and meet business objectives
• Experience collaborating with cross-functional stakeholders to establish a clear vision and strategy for the CRM modernization project and to collect and prioritize requirements
• Experience defining business goals, user needs, and market demands to define a product's direction
• Experience collaborating with development teams, serving as the primary point of contact between business stakeholders and the technical teams
• A passion for B2B sales, marketing, service, driving customer adoption, bringing products to market, and scaling digital products and services
• Understanding of business outcomes and associated KPIs that will be impacted by product features in order to contribute to overall program value case
• Ability to think strategically and creatively: analyze, synthesize, recommend and take actions
• Previous sales, marketing, or service delivery experience focused on user acquisition, retention and other growth levers proliferating B2B facing digital products and services
• Expert communication, presentation, and material preparation skills required
• Previous experience at a professional consulting company highly desired

Please note: any degree programs (including part-time) must be completed before starting at BCG.

You must live within a reasonable commuting distance of your home office. As a member of that office, it is expected you will be in the office as directed. This role puts you on an accelerated path of personal and professional growth and development and so, at times, requires extended working hours. Our work often requires travel to client sites.

FOR U.S. APPLICANTS: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first-year base compensation for this role is: Associate: $129,600 – $144,000 USD Senior: $171,000 USD At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members. * That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage:

• Zero-dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit-Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.