SERVER ASSISTANT

Server Assistant

Bodega Taqueria y Tequila West Loop - Chicago, IL 60607

Overview

Salary Range $13.60 - $13.60 Hourly Category Restaurant - Food Service

Description

Bodega Taqueria Y Tequila is seeking a dynamic and experienced Server Assistant to join our team. As a Server Assistant, your primary duty and responsibility is to clean and set up tables in the outlet and perform other food service-related duties, including general cleaning and set up, ensure that empty tables are ready to receive new guests. Ensure that the bar is set and maintained so that the bar staff has everything it needs to run an effective operation, as well as maintaining the cleanliness of the outlet, running food, and set-up and breakdown of the bar. Provide friendly, courteous and efficient quality presentation of food and beverage service to all guests. This position requires a strong passion for hospitality, and a keen eye for detail. This individual reports to the General Manager or to the Assistant General Manager (AGM) in the absence of the General Manager.

Essential Duties and Key Responsibilities:

Team Collaboration:

• Create and maintain a positive work environment, fostering teamwork and professional growth.
• Communicate customer feedback, concerns, and special requests to the appropriate team members and management.
• Assist with restocking supplies and maintaining inventory levels.
• Collaborate with bartenders, servers, security, and other staff members. Effective communication and teamwork are essential to maintain a seamless flow of service and ensure customer satisfaction.
• Collaborate with the management team to plan and execute special events, promotions, and marketing initiatives.

Quality Control:

• Maintain stock of consumable supplies including plates, napkins, and utensils.
• Maintain stock levels of product in workstations, wells, and storage areas including coolers and dry storage.
• Monitor ingredient levels and inform the kitchen staff of any quantity, spoilage, or quality issues.
• Address any issues or concerns related to beverage quality promptly and effectively.
• Develop and maintain a comprehensive knowledge of beverages, including ingredients, flavor profiles, and preparation techniques.

Operations Support:

• Familiarize yourself with menu items, daily specials, and promotions to effectively upsell and increase sales.
• Clear tables after customers leave and reset them for the next group of guests. This involves removing empty glasses, bottles, and other debris from the tables, as well as wiping down surfaces.
• Provide support to the bar staff, known as barbacks. This can involve restocking bar supplies such as glassware, garnishes, napkins, and straws, as well as assisting with the setup and breakdown of the bar area.
• Assisting with setup tasks before the venue opens and breakdown tasks after closing hours. This may involve arranging tables and chairs, setting up equipment, and helping to prepare the venue for the next night's operations.
• Maintain a clean and organized food preparation area.

• Perform general cleaning tasks utilizing cleaning to adhere to health and safety standards

Food and Beverage Service:

• Greet and seat guests, presenting menus and taking orders for food and beverages.
• Prepare and serve a variety of cocktails, drinks, and specialty beverages.
• Deliver food orders promptly and ensure accurate order fulfillment.
• Provide knowledgeable recommendations on menu items and accommodate special requests or dietary restrictions.

Customer Service:

• Ensure that minors and intoxicated persons are not served alcoholic beverages.
• Create and maintain a welcoming atmosphere for guests by engaging with them and providing personalized service.
• Effectively communicate with customers and employees in a positive and concise manner.
• Listen attentively to requests, provide accurate information, and respond appropriately.
• Maintain composure and attentiveness, particularly during busy periods or emergencies, setting a positive example for all staff.
• Collaborate closely with all departments to ensure smooth operations and uphold high standards of guest service.

Compliance and Safety:

• Ensure compliance with health and safety regulations, as well as internal policies and procedures.
• Oversee Food and Alcohol safety practices, including proper storage, handling, and preparation of food items.
• Ensure compliance with responsible alcohol service guidelines and age verification procedures.
• Follow proper cash handling procedures and accurately process guest payments.
• Assist in the setup and breakdown of the lounge area, including tables, seating, and bar stations.
• Adhere to all alcohol service laws and regulations, ensuring responsible service practices.

Minimum Requirements:

• High school diploma or equivalent.
• Previous experience in a customer service or food service role is preferred.
• Basic math and cash handling skills.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and ability to follow instructions.
• Knowledge of food safety and hygiene practices.
• Flexibility to work evenings, weekends, and holidays as required.
• Must have a high degree of professional integrity, and be able to work safely, effectively, and efficiently.
• Ability to work under pressure and meet deadlines with exceptional attention to detail and accuracy.

Safety Requirements:

All Associates are required to abide by all Safety rules and ensure they perform each task by practicing safe work habits. Any associate who incurs any type of injury is required to report immediately to their immediate supervisor or the Security Officer on duty.

Language Requirements:

• Ability to speak English clearly, distinctly, and cordially with staff and vendors.
• Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms.
• Proficiency in effectively presenting information and responding to questions from staff and vendors.

E-Verify Participation

• Bodega Taqueria Y Tequila participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
• For more information on E-Verify, please visit the official E-Verify Website.

Physical Requirements:

• While performing the duties of this job, the associate is regularly required to sit for long periods of time, stand; walk; full dexterity in use hands to touch, handle, or feel; reach with hands and arms; talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.