Senior Manager - Operations, Financial Planning & Analysis

Job Description

Job Description

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-time

Reports to: Head of FP&A

Purpose

Reporting to the Head of FP&A, the Senior Manager, Operations, FP&A leads complex business modeling, financial planning and performance analytics that support critical organizational decision and long-term growth strategies. The Senior Manager synthesizes large and complex data sets into actionable insights, develops forward-looking financial models, and influences decisions across the organization.

This role is responsible for identifying opportunities to improve business performance, challenge existing assumptions, and drive data-informed decision making. Through strong cross-functional partnerships, the role helps translate strategy into execution by delivering analytical frameworks, forecasting capabilities, operational insights, and recommendations that create measurable business value.

Success in this role requires exceptional analytical and financial modeling skills, deep business and financial acumen, intellectual curiosity, strong executive communication, and the ability to lead change across a fast-paced, evolving organization.

This leader plays a critical role in helping the organization make informed, data-driven decisions that improve performance, scalability, and operational effectiveness. By leveraging advanced analytics, financial modeling, and cross-functional collaboration, the role supports strategic planning efforts and drives initiatives that deliver measurable business value.

Success in this position requires strong executive communication skills, the ability to influence and build alignment across stakeholders, and a proven track record of leading complex initiatives that support organizational objectives.

Responsibilities

• Serve as a strategic business partner to Operations and Finance providing data-driven insights and recommendations to support organizational objectives.
• Develop, refine and maintain complex financial, operational, and workforce models that support forecasting, capacity planning, productivity improvement, and strategic decision-making.
• Translate large and complex data sets into actionable insights, identifying trends, risks, opportunities, and operational drivers that influence business performance.
• Develop forward-looking analyses, scenario models, and recommendations that help leaders evaluate trade-offs, optimize resources, and make informed business decisions.
• Design and continuously enhance planning tools, forecasting methodologies, and analytical frameworks to improve scalability, accuracy, and decision support capabilities.
• Partner with operational leaders to develop workforce capacity models, staffing forecasts, and productivity assumptions that align resources with anticipated demand and organizational growth.
• Translate volume forecasts, productivity trends, hiring lead times, onboarding curves, and ramp assumptions into actionable staffing recommendations.
• Monitor actual performance against forecasts, identify variances and root causes, and recommend adjustments to improve forecast accuracy, operational effectiveness, and resource utilization.
• Establish and maintain productivity, capacity, and performance metrics that enable proactive management of staffing, workloads, and operational efficiency across programs.
• Lead development of executive-level presentations and business cases that synthesize complex analyses into clear, concise, and actionable recommendations.
• Drive cross-functional initiatives focused on improving productivity, operational leverage, scalability, and overall business performance.
• Partner with Operations and Technology and other stakeholders to identify opportunities for efficiency, greater accuracy, process improvement, automation, and enhanced analytical capabilities.
• Collaborate with FP&A partners to ensure workforce, productivity, and operational assumptions are accurately reflected in plan, forecasts, and long-range planning activities.
• Develop and maintain dashboards and performance reporting tools that provide visibility into key operational and financial performance indicators.
• Leverage KPIs and data-driven analysis to evaluate the effectiveness of process, staffing, and technology changes, recommending adjustments as needed to achieve desired outcomes.
• Influence stakeholders across the organization by building strong partnerships, driving alignment, and promoting data-driven decision-making.
• Develop and guide team members and cross-functional partners, helping build organizational capability in analytics, planning, forecasting, and business performance management.
• Effectively align projects and initiatives with broader organizational priorities and strategic objectives.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Finance, Accounting, Economics, or a similar field.
• Minimum of eight (8) years of progressive experience in FP&A, Strategic Finance, Business Planning, Corporate Finance, Accounting, or a related discipline.
• Advanced financial modeling, forecasting and analytical skills with the ability to translate complex business challenges into clear, actionable recommendations.
• Advanced proficiency in Excel, Microsoft Office and data visualization skills (e.g., Power BI, Tableau); experience working with large and complex data sets required.
• Demonstrated ability to develop insights and influence decisions through data-driven analysis, financial modeling, and effective storytelling.
• Proven experience synthesizing large volumes of data into clear, concise recommendations for senior and executive leadership.
• Exceptional problem-solving, critical thinking, and diagnostic skills, with the ability to navigate ambiguity and identify practical solutions.
• Strong executive communication and presentation skills, with the ability to tailor messaging to a wide range of stakeholders.
• Demonstrated ability to build trusted partnerships and influence outcomes across cross-functional teams and leadership groups.
• Self-motivated and intellectually curious, with a continuous improvement mindset and a desire to challenge assumptions and drive business performance.
• Ability to manage multiple priorities, adapt to changing business needs, and deliver high-quality results in a fast-paced, dynamic environment.
• Collaborative leadership style with a proven ability to align stakeholders, drive accountability, and achieve shared objectives.
• Proactive communicator who effectively shares information, surfaces risks, and facilitates timely decision-making.

Preferred Qualifications

• Experience in pharma, specialty pharma or healthcare
• Minimum of one year management experience.

Work Environment

This position operates in a home or professional office environment, and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading and working with various forms of data on a screen for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.