Senior Fraud Analyst

Senior Fraud Analyst

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Q2 is seeking a Senior Fraud Analyst. This role is responsible for identifying, investigating, and preventing fraudulent activities across our platforms. The ideal candidate will work closely with other fraud and risk, and product owners on the team to accomplish this, and educate internal and external stakeholders around card fraud management best practices, and consulting them on fraud management processes and capabilities. This individual is passionate about fraud, scrappy, driven, and a great problem solver. They will be responsible for monitoring financial activities, identifying suspicious patterns, and investigating and working to prevent potential fraudulent card transactions for Stakeholders. The individual will use data analysis techniques to detect and prevent first and third-party debit & prepaid card fraudulent activity aiming to safeguard stakeholders from financial losses and reputational damage by building rules and follow-through activities against perpetrators; key tasks include reviewing transactions, customer data, and accounting documents to identify anomalies, reporting suspicious activity to relevant parties, and developing strategies to mitigate future fraud risks.

Responsibilities include:

• Subject matter expertise for card-based risk and fraud prevention- related activities
• Playing an active role in card fraud prevention activities; which will include writing fraud rules, working with our card payment partners to have fraud rules written, and/or consulting with internal and other external stakeholders to ensure their rule writing efforts are effective
• Educating internal and external stakeholders on card fraud management best practices, and how to effectively use our partner fraud tools and reporting.
• Evaluation of existing and potential tools and processes to enhance detection/prevention, monitoring strategy performance, and reporting on overall fraud losses.
• Reconcile key performance and risk metrics and condense/summarize stakeholder performance for our Executives and Partners.
• Focus on driving stakeholder reductions in fraud losses through working internally and with partners and vendors for development of effective model management, analytics, and reporting.
• Own documentation efforts around fraud product and strategies we implement on behalf of internal and external stakeholders.
• Build strong relationships with our business partners, and internal and external stakeholders.
• Research industry and technology trends, review professional publications within each supported vertical market, and identify new best practices.

Required Skills and Experience:

• A minimum of 8 years of relevant experience in card product management, card processing or card risk management with a Bachelor's in Business, Management, Engineering, CS, or related field; or an advanced degree with 6 years of experience; or equivalent work experience.
• Previous experience with card risk management systems preferred, with Visa and Visa DPS risk tools experience highly preferred.
• Previous risk management or financial services, card payment processing, or fintech experience highly preferred.
• Strong teamwork, organization, and problem resolution skills.
• Excellent verbal, written, presentation and interpersonal skills.
• Strong process management capabilities, demonstrated ability manage fraud on card programs at scale.
• Self-starter with proven ability to deliver results with minimal assistance is a must.
• Highly determined and driven to achieve results with a clear track record of doing so.
• Detail oriented with an eye for data analysis.
• An effective communicator that can align internal and external stakeholders.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness:

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – "You Earned it"

We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements