Customer Project Manager

Customer Project Manager

At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. Bombardier's Benefits Program With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: Insurance plans (Dental, medical, life insurance, disability, and more) Competitive base salary Retirement savings plan Employee Assistance Program Tele Health Program

In your role, you will:

1. Adhere to Bombardier General Work Requirements.
2. Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. Upsells additional work to Customer.
3. Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints. Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer.
4. Execute and maintain schedule through aircraft delivery and follow-up. Monitor and oversee workflow to ensure work package is on schedule and within budget, including shop floor efficiency.
5. Facilitate status meetings with all departments and shops; update daily reports on status of aircraft
6. Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials.
7. Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs)
8. Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure).
9. Responsible for meeting or exceeding facility financial objectives on all projects. Issues and collects DPRs, reviews payment terms with Customer

To thrive in this role, you should have:

• Minimum 5 years of experience in working in aircraft maintenance environment or substantial similar experience.
• Minimum 2 years of customer project management experience or 2 years of supervisory or lead experience or substantial similar experience.
• Working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145.
• Working knowledge of aircraft maintenance inspection programs.
• Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.
• Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
• Customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
• Strong verbal and written communications skills.
• Planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting.
• Computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work.
• 4-year college degree (preferred)
• A&P license or otherwise appropriately certificated under FAR Part 65 (preferred)
• Ability to demonstrate strong leadership and coaching skills with the ability to develop people and build a strong team.
• Working knowledge of SAP and Pivotal maintenance transactions.
• Working knowledge with ISO0OHSAS management system and resources.
• Basic acumen of accounting and budgeting principles necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs.

This position is not eligible for visa sponsorship. Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.