Service Manager

Title: Service Lead / Service Manager


Maitland, FL | Full-Time

Company Overview


Our client is a mechanical contractor based in the Orlando area and and serves commercial and institutional clients throughout Central Florida. They are currently expanding their service division and seeking a Service Lead / Service Manager to anchor that growth.

Position Summary


This is a working leadership role. The candidate will spend the majority of their time in the field performing commercial HVAC service work - including lead DX installations, chiller and VRF commissioning, VFD work, and building controls - while taking on increasing responsibility for department operations, scheduling, and team development as the division grows. This is not a desk role - deep hands-on technical ability is a primary requirement.

Key Responsibilities


Field


• Lead DX installations from rough-in through commissioning


• Commercial HVAC service, repair, and diagnostics


• Startup and commissioning of chillers, VRF systems, RTUs, AHUs, and split systems


• VFD programming, troubleshooting, and replacement


• Building controls and automation software - Niagara, Distech, Alerton, Reliable Controls, or equivalent


• Line set installation, thermostat and controls wiring, low-voltage hookup


• Ensure all work is completed to code and company quality standards


Leadership & Operations


• Oversee scheduling, dispatch, and day-to-day service operations


• Recruit, onboard, and develop service technicians as headcount grows


• Serve as primary customer contact for the service department


• Track and report on department performance metrics


Business Development


• Identify and pursue preventive maintenance agreements and service contracts


• Develop and maintain relationships with property managers, building owners, and GC partners

Required Qualifications


• 8+ years of hands-on commercial HVAC experience


• Demonstrated experience with chillers, VRF systems, and VFDs - must appear on resume


• Hands-on experience with building controls software - Niagara, Distech, Alerton, Reliable Controls, or equivalent


• Lead DX installation and commissioning experience


• Proven experience in a lead technician, foreman, or supervisory role


• EPA 608 Universal Certification


• Valid Florida driver's license, clean record

Preferred Qualifications


• Experience with service software - ServiceTitan, FieldEdge, or similar


• Established relationships with commercial clients or property managers in Central Florida


• Demonstrated history of growing a service division or book of business

Benefits


• Performance bonus tied to service department results


• Medical, Dental, and Vision insurance


• 401(k) with company match


• PTO and paid holidays