Customer Service Team Lead - Bilingual

Overview Pay from $33 to $38 per hour with significant growth and earning potential. Kenosha Branch, 12355 Uline Way, Kenosha, WI 53144. Leading the way with legendary customer service — at Uline! As a bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love. Careers packed with potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities Coach and develop bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures, as well as performance metrics. Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success. Provide feedback to management on processes that improve efficiency and customer satisfaction. Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching. Handle escalated customer issues and provide weekly support for customer interactions. Minimum Requirements High School diploma or equivalent required. Bachelor’s degree preferred. 3+ years of customer service experience. 2+ years of experience in a leadership / supervisory role preferred. Effective communication skills. Bilingual (English / Spanish) — Fluent in both verbal and written forms. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Café featuring affordable daily meal options from local restaurants. On-site fitness center and walking paths. Best-in-class, clean, modern facilities. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled #J-18808-Ljbffr