Training Manager - Commercial Training & Launch Effectiveness

The Training Manager will be an integral part of Syneos Health Learning Solutions team with a primary responsibility for designing, developing, and executing the commercial training strategy in support of product launch and ongoing field effectiveness.

The Training Manager will report directly to the National Program Director and VP of Sales. Syneos Health Learning Strategists, Content Developers are there as support when needed to achieve the collective goals of the client.

The Training Manager owns the end-to-end commercial training program, ensuring that commercial strategy, product knowledge, market access, data and analytics, and field execution goals are translated into a cohesive learning experience.

This is a highly visible role that requires both strategic leadership and hands-on execution . The Training Manager will develop training content, facilitate learning, partner closely with commercial leadership, and continuously evolve the training program based on real-world field feedback and performance.

Key Responsibilities

Training Strategy & Program Ownership

• Own the commercial training strategy from pre-launch through post-launch execution
• Translate launch and commercial strategy into a structured, executable training roadmap
• Define training objectives, scope, sequencing, and delivery approach
• Ensure training aligns with evolving business priorities and launch timelines
• Design, generate, and deliver communication plan and communications to internal and external teams outlining training strategies and roadmaps

Training Content Development

• Develop, curate, and organize training content across disease state, product, market access, analytics, and execution
• Identify and leverage off-the-shelf training materials where appropriate and develop new content when needed
• Create learning objectives, course summaries, workshops, and learning application activities
• Ensure all training content supports comprehension, skill development, and real-world application

Cross Functional Collaboration

• Serve as the central point of ownership for training across commercial functions.
• Partner with sales leadership, market access, analytics, operations, and external vendors
• Ensure training content aligns with CRM tools, data platforms, and field workflows
• Integrate inputs from multiple stakeholders into a cohesive training program

Training Execution & Facilitation

• Facilitate live, virtual, and blended training sessions
• Lead workshops, discussions, and applied learning experiences
• Support and enable managers in delivering training content ("train-the-trainer")
• Adapt training delivery based on participant engagement and learning needs

Learning Effectiveness & Field Readiness

• Design training to drive understanding and skill development, not just content completion
• Reinforce learning through discussion, practice, and feedback
• Ensure training prepares teams for real-world execution and customer interactions
• Measure effectiveness based on readiness, capability, and performance outcomes

Continuous Improvement

• Gather feedback from managers and field teams following training delivery
• Observe post-launch execution to identify skill gaps and training needs
• Update and refine training content based on field insights and evolving strategy
• Maintain training as a dynamic, evolving program rather than a one-time event

Strategic Partnership

• Act as a strategic advisor to commercial leadership on training needs and priorities
• Provide clear visibility into training development timelines and progress
• Recommend adjustments to training scope, design, or resourcing as needed
• Support leadership discussions regarding readiness, execution, and launch preparedness

Along with a results-oriented mindset, self-assurance and an engaging manner, the ideal candidate has:

• Candidate must be able to be on-site in Princeton, NJ facility 3 days per week
• BS/BA Degree required
• 5+ years in commercial pharmaceutical/biotech industry
• Demonstrated experience in commercial training, learning & development
• Experience supporting product launches
• Ability to operate effectively in high visibility, high accountability roles
• Proven ability to develop and deliver training content using adult learning principles to optimize training
• Advanced facilitation and communication skills
• Experience working cross functionally in complex or fast-paced environments
• Experience with biologics in the rheumatology space including buy and bill products
• Ability to manage ambiguity and problem solve
• Experience training field and virtual teams supporting specialty products(s) with knowledge of healthcare professionals, medical systems, strategic account selling, commercial payers, Medicare plans and state Medicaid plans
• Understanding of compliance & privacy laws
• Demonstrated project management skills to manage training timelines, meeting planning and training budgets
• Skilled in use of virtual platforms and comfort in working virtually (ZOOM, Microsoft Teams)
• Expertise in MS Office tools such as MS PowerPoint, MS Word, MS OneDrive, MS OneNote, MS Forms
• Valid driver's license
• Ability to travel when needed

Core Competencies

• Strategic thinking and execution
• Content development and instructional design
• Facilitation and adult learning principles
• Stakeholder engagement and influence
• Continuous improvement mindset
• Strong communication skills, written, verbal, and presentation

The range for the annual base salary for this position is $140,000 to $160,000. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against today’s toughest commercialization challenges facing the world’s leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world. 

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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