Client Success Manager - 100% Remote (m/w/d)

Job Title

Einstiegsgehalt: 40.000–55.000 € Brutto-Jahresgehalt (abhängig von Berufserfahrung und Qualifikation)

About the Role

Are you experienced in customer support and passionate about building long-term relationships? Do you enjoy diving into technical problems for your customers and making a difference? At Digistore24—one of the top IT companies in Germany—you can grow in a collaborative remote work environment!

Please note: This position requires fluent German and English.

Have you seen this position before? Yes, the team is growing steadily, just like our customer base.

About Digistore24

We are a fast-growing technology company with a clear vision: We shape the digital future. Our mission? To help people worldwide share their knowledge online and build their own successful business. With our platform, we enable millions of people to access valuable knowledge and give them the tools to achieve their goals.

What makes us special: We are around 200 highly motivated employees who don’t wait for instructions but actively shape their daily routine and improve it every day—just like our customers.

Our team is as diverse as our ideas: People from over 40 different countries work together at Digistore24 to achieve a common vision. What unites us are our values, our drive, and our commitment to making a real difference.

We are not big talkers: we are doers. We love to perform. With our growth, we are deliberately and sustainably expanding our teams and are looking for individuals who take responsibility, think along with us, and shape the future together.

Your Dream Job

Enhance your software and online marketing expertise and contribute to the digitalization of small and medium-sized enterprises!

• Customer Support: You will manage your own fixed customer base, build long-term and personal relationships, and proactively take care of your customers, for example by reaching out to them.
• Software & Online Marketing Consulting: After a thorough onboarding, you will become a specialist in online marketing and software applications. You will answer your customers’ questions about our software in the context of online marketing—in writing and by phone, as well as on different channels such as WhatsApp. This way, your know-how will grow every day!
• Customer Satisfaction Management: Become the central contact for all customer issues—from new ideas (feature requests) to problems (bug reports). You will verify bugs or collect detailed information on feature wishes and forward everything in a structured manner to development. You will continuously identify improvement potential and challenges from customer contact and proactively share these with your team to continuously improve our processes and the fulfillment of customer needs.
• Representation of Digistore24: Whether at international VIP customer events, a business lunch, or at trade shows—you understand how to nurture customer relationships face to face.

PS: This is not a sales position .

Our Values

Please take a look at the REAL values. Are you ready to live them?

Job Requirements

Your superpowers:

• Communication Skills: You communicate precisely and in a receiver-friendly manner. You defuse potential conflicts through sensitivity and solution-orientation. You always find the right tone—even under time pressure—towards customers and your team, and you can seamlessly switch to English if necessary.
• Account Management: You have at least two years of experience in customer support. You proficiently convey complex matters in writing and verbally. Nice-to-have are basic knowledge of HTML, CSS, and experience in online marketing.
• Organizational Talent: You work in a structured, reliable manner and can set priorities independently. Thanks to your excellent planning, you always keep an overview even in stressful situations and work effectively in a home office.
• High Motivation: Our industry is constantly evolving. To optimally advise your customers as an expert, you continuously follow current trends and enjoy working independently into new topics.

This Job is NOT for You If You:

• ...have less than 1 year of professional experience in customer support.
• ...are inflexible with occasional late customer appointments .
• ...struggle with planning and prioritizing your tasks.
• ...don’t enjoy analyzing and solving (technical) problems .
• ...prefer to communicate only in writing or only by phone and are inflexible with your customers’ preferred communication method.
• ...prefer working on short-term customer inquiries rather than long-term customer support .
• ...don’t have a passion for social media —your customers are active and present there.
• ...don’t have the ambition to continuously expand your knowledge .
• ...don’t identify with us.

Your Benefits at Digistore24

At Digistore24, we believe that great people perform their best work when they have real autonomy, clear goals, and a supportive environment. Here’s what you can expect from us:

• 100% Remote: Work permanently from home. All you need is a stable internet connection.
• You are permanently based outside Germany ? This is also possible in many European countries on a permanent basis.
• Work up to 170 days per year from outside the EU (other countries possible by agreement).
• Use up to 3 days per week in the coworking spaces of our partner.
• 30 vacation days on a full-time basis.
• Clear structures: Work in a flexitime model and in agreement with your team.
• No rigid development plans: Your further development is individually tailored to your strengths. On the job, you engage with modern and relevant topics.
• Flat hierarchies and short decision-making paths: The stability of an extremely successful German high-tech company that has preserved its start-up spirit over the years.
• Our founders are part of our team: We operate without external investors and reinvest everything we earn.
• Self-determined, results-oriented teams: Work in a company culture that emphasizes self-responsibility, autonomy, and direct feedback instead of micromanagement.
• You receive modern equipment for your work.
• International, collaborative culture: Work with an international team of engaged, intelligent minds together.
• Team lunches with Lieferando credit.
• Real human connection: Experience spectacular team events across Europe and build relationships that go beyond screens.
• Ownership from day one: You are not just a cog in the system but an important part of an A-player team and will be personally promoted (and challenged!) by the team leadership, including in monthly one-on-one meetings.
• Work in your team on a first-name basis, without a dress code and on equal footing.

Your Typical Day at Digistore24

• Structure is everything: At the start, you screen all messages. Based on this, you prioritize and plan your tasks for the day.
• You begin with the most important customer inquiries: Answer a follow-up question from a customer you helped yesterday with the approval of their digital product regarding the Multi-Upsell feature.
• Now there is a virtual coffee call scheduled: The next 15 minutes are reserved for a relaxed exchange over coffee with a colleague.
• Continue with the processing of new customer inquiries via email and voice message that came in during your coffee call. Answer technical questions about APIs, upsell flows, and split tests quickly thanks to your detailed onboarding and a checklist at hand