Senior Platform Engineer

Our client is currently seeking a Senior Platform Engineer
Title: Senior Platform Engineer Location: New York, NY
Hybrid 2 days onsite required.

This job will have the following responsibilities:

• Develops and manages scoping and requirements definition, and ensures traceability to the source.
• Build, configure, and customize enterprise platform applications, modules, and workflows, including core service processes such as Incident, Problem, Change, and Service Request.
• Implement integrations with third-party systems using REST, SOAP, and API-based technologies.

• Design, develop, and optimize platform-level logic and automation by writing configuration scripts, event-driven code, and workflow execution routines to enforce business rules, manage data operations, and support complex interaction patterns across the enterprise.

• Analyze system performance issues, apply corrective actions, and manage upgrades.

• Stay current with platform releases, emerging features, and industry best practices for enterprise application ecosystems.

• Develops and executes test plans and test cases; implements scalable and reliable automated tests and frameworks.

• Develops acceptance criteria related to functional and non-functional requirements, business processes, features, user stories, and business rules.

• Utilizes appropriate tools and techniques to evaluate user experiences of systems, products, services, or devices, and validates that security, usability, and accessibility requirements have been met.

• Develops, configures, and maintains tools to identify, track, log, and maintain accurate, complete, and current system information; develops and maintains associated operational documentation.

• Maintains application support processes and uses application management software tools to investigate issues, prioritize and diagnose incidents, collect performance statistics, and create reports.

• Defines, documents, and executes small projects or sub-projects. May act as product owner for one or more lower-value products or services, managing elements of the product life cycle to meet customer/user needs and achieve financial or other targets.

• Plans, organizes, and conducts quality and safety assessments, and suggests opportunities for improvement. Contributes to identifying, analyzing, and documenting hazards and safety risks.

• Monitors and reports on supplier performance, customer satisfaction, adherence to security requirements, and market intelligence.

• Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.

• Implement and manage access controls, roles, permissions, and authentication mechanisms to ensure secure and compliant system operation.

• Provides technical advice to project teams and mentors less experienced staff to foster talent development.

Qualifications & Requirements:

• Strong ServiceNow Platform Management experience

• Hands-on experience with ServiceNow Performance Analytics, Virtual Agent, or AI Search

• Version control tools (e.g., Git, Jenkins)

• Experience developing platform logic and automation using Glide scripting languages, such as Glide scripting and ServiceNow APIs

• Knowledge of ITIL processes and frameworks