Desktop Support Technician

Insight Global is looking for Desktop Support to join one of our largest financial service clients sitting in Salt Lake City, Utah. They will be joining the Enterprise Technology Operations Group specially on the Shared Support team. You will be working with an onsite 5 days a week with a team of 3 other technicians to support roughly 3,000 end u across two offices in the Salt Lake City area. The ideal candidate will be career oriented with extensive experience in a hands-on IT support role, excellent communication skills, ability to interact/support with C-level executives and a willingness to learn new technologies. Most of the work revolves around break/fix and AV event planning/preparation but could vary with any ad-hoc requests from the end u . This person should have experience supporting a wide variety of end user technologies (desktops, printers, laptops, connectivity, AV, conference rooms, etc.) and be looking to grow within an organization.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
- 3+ years of experience working in a Desktop Support role within an enterprise organization
- Experience supporting Windows environments and Microsoft Suite
- Extensive experience with hardware related support issues (break/fix, workstation setups and breakdowns, shipping equipment to u and inventory management, etc.).
- Experience supporting AV or Video Conference rooms with Crestron and Zoom software
- Use of ServiceNow ticketing system


Nice to Have Skills & Experience
- Experience supporting Macs
- Experience supporting/troubleshooting mobiles devices


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.