IT Support Technician

Overview

We are seeking a motivated and curious intern to join our AI team at University of Utah Health, supporting the growing suite of AI platforms available to our staff and clinicians. In this role, you will assist with resolving support tickets related to our AI tools - including Claude, OpenAI, and Google Gemini - help with coding projects that bring custom AI use cases to life and contribute to the day-to-day management of these platforms. No extensive experience is required; what matters most is a genuine enthusiasm for AI and technology, a willingness to learn quickly, and a hands-on mindset. If you're someone who loves experimenting with AI tools, picks up new skills fast, and wants real-world experience at the intersection of healthcare and cutting-edge technology, we'd love to hear from you!

About 19 hours per week. Position is in-office, SLC.

University Of Utah Students preferred for this role.

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Checks system logs for errors.
• Starts jobs and monitors logs to ensure the successful completion of jobs.
• Deploys and maintains IT systems.
• Develops systems using IT languages applicable for the architecture.
• Performs physical inventory of IT systems and updates IT documentation.
• Answers main phone line and routes calls as needed.
• Monitors system health in monitoring systems.
• Process requests within the established standard time.
• Routes requests to the appropriate resource.
• Updates request ticket status when task are completed.
• Notifies engineers when problems are detected.
• Performs task necessary for the efficient operations of the systems.
• Maintains applicable IT documentation associated with work activities.

Knowledge / Skills / Abilities

• Ability to read and understand technical manuals and schematics.

• Effective verbal and writing communication skills.

• Superior interpersonal and customer service skills required including ability to work efficiently in a team environment.

• High level of proficiency in effective problem solving.

• Specific knowledge required in the following areas; TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, server operating systems, programming languages, database, etc.

• Ability to lift and carry various weight and diameter of equipment.

• Ability to climb a stepladder.

Qualifications

Required

• Currently enrolled in applicable, accredited program.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects.

• The worker is required to function in narrow aisles or passageways.

• The worker is subject to hazards such as climbing a ladder.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking