Patient Services Representative- Emergency Department- Per Diem

Patient Services Representative- Emergency Department- Per Diem

When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal.

Centralus Health is central to wellness-for all of us.

A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

Roles and Responsibilities:

• Patient intake, such as greeting and check-in patients/verifying/updating patient demographics
• Assist patients with filling out consent forms
• Receive and process cash and credit card payments for medical services rendered
• Initiate calls, pages, and triage phone calls.
• Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties

Required Skills and Experience:

• High school diploma or equivalent
• Professional manner and appearance
• Strong interpersonal and communication skills
• Meticulous attention to detail
• Ability to work independently

Preferred Skills and Experience:

• Proficient in Microsoft Office Suite (Word, Outlook)
• Knowledge of medical terms and practices preferred

Physical Requirements:

• 80% standing 20% sitting

Location and Travel Requirements:

• Location: Cayuga Medical Center-101 Dates Drive Ithaca NY 14850
• Shift: Must be flexible to cover ALL shift times below

• Shifts may range between 7 AM and 11 PM. Typical Shifts:
• 6:45 AM - 3 PM
• 6:45 AM - 7 PM
• 10:45 AM - 7 PM
• 10:45 AM - 11 PM
• 2:45 PM - 11 PM
• Shift Structure: 8-hour shifts OR 12-hour shifts - Must have at minimum 6 shifts in an 8 week scheduling period:
• One shift MUST be a weekend
• 1 summer and 1 winter holiday where there is a need.

Pay Range Disclosure:

• $18.00 - $23.00 per hour

Centralus Health and its affiliates are committed to treating all patients, providers, staff, and volunteers equitably and with dignity, ensuring the highest levels of safety, care, and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Health Talent Acquisition team at View email address on click.appcast.io.