Hardware Clerk

Hardware Clerk

The Hardware Clerk is responsible for assisting customers with their hardware needs, maintaining inventory, organizing products, and ensuring the store is clean and well-stocked. This position requires a customer-focused attitude, product knowledge, and the ability to perform a variety of clerical and physical tasks to support the daily operations of the hardware store.

The general purpose of the Hardware Clerk is to provide excellent customer service by helping customers find the right hardware products, managing inventory, restocking shelves, and maintaining an organized, efficient department environment. The Hardware Clerk is also responsible for assisting with sales transactions and keeping the store's hardware section well-organized and accessible.

Position Responsibilities:

• Customer Service: Greet customers and assist them in locating hardware products. Offer product recommendations and answer any questions regarding product features, usage, or store policies.
• Inventory Management: Stock shelves with hardware products, ensuring that products are correctly placed, rotated, and properly labeled. Monitor inventory levels and inform the supervisor when products are running low or out of stock.
• Product Organization: Maintain an organized and clean store environment, ensuring that products are displayed in an easily accessible manner. Regularly tidy aisles and ensure that products are properly shelved.
• Product Knowledge: Stay informed about hardware products, tools, and equipment to effectively assist customers. Learn about new products and sales promotions to share with customers.
• Safety & Cleanliness: Ensure that the department is clean and free of hazards. Assist with maintaining safe and tidy aisles and display areas.
• Assisting with Inventory: Help check in new hardware inventory, check deliveries for accuracy, and place items on the sales floor as needed.
• Special Orders: Assist customers with special orders for items that are out of stock or not regularly carried in the store.
• Other duties: Assist customers with shipping packages through UPS shipping software, help in other departments as required by store management, occasionally help on the front end as a cashier or bagger and in the back room receiving trucks as needed.

Benefits available for Full-Time Employees:

• Medical Ins.
• Tele-Medicine
• Dental Ins.
• Vision Ins.
• Life Ins.
• 401(K)
• Employee Assistance Program
• Pet Ins.
• Earned Wage Access

Benefits Available for Part-Time Employees:

• Flexible Scheduling
• Earned Wage Access
• Employee Assistance Program
• Paid Vacation
• Paid Sick Time

Requirements:

• Previous experience in hardware retail or customer service is a plus but not required. Knowledge of basic hardware tools and products is helpful.
• Strong customer service skills with the ability to engage with and assist customers.
• Ability to lift and carry up to 50 pounds and stand for long periods.
• Strong organizational skills to keep the store well-stocked and orderly.
• Good communication skills, both verbal and written.
• Ability to lift heavy boxes, stand, bend, and walk for extended periods. Must be able to work in a store environment that includes regular physical tasks.
• Must be able to work as part of a team and collaborate effectively with coworkers and management.