Services Business Analyst

Services Business Analyst

The Services Business Analyst plays a key role in supporting the Project Management team by coordinating administrative functions and overseeing project-related activities. This position is vital to ensuring projects remain well-organized, efficient, and on track to meet objectives.

Duties and Responsibilities

• Prepare and distribute reports for Program and Project Managers, as well as the ADTRAN Management Team, as needed.
• Collect, analyze, and interpret data to support informed decision-making.
• Coordinate with customers and ADTRAN teams to manage orders, including order entry, approval, and sales order creation.
• Create and track purchase order requests for partners and assist with invoice review and approvals.
• Provide support for the month-end close process.
• Maintain and update data records to ensure accuracy and consistency.
• Develop and implement strategies to improve workflows, streamline processes, and increase overall efficiency.
• Perform additional duties as assigned by the ADTRAN Representative or their designee.
• Participate in special projects and assignments as needed to support evolving departmental and company priorities.

Qualifications

• Bachelor's Degree in Business Administration or a related field is preferred.
• Proven experience in project coordination, administration, accounting/finance, or planning within a Professional Services environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Microsoft Project.
• Strong communication skills and the ability to manage multiple tasks simultaneously.
• Capable of effectively presenting and conveying information, as well as responding to inquiries from managers, clients, customers, and the general public.
• Demonstrated ability to interact positively and professionally with all levels of management, external vendors, and colleagues to foster strong working relationships.
• Excellent written and verbal communication skills, with the ability to speak clearly and concisely, actively listen, respond to feedback professionally, and ask questions to ensure full understanding.