Surety Department Assistant

Responsibilities Intake coordination and inbox management Read and sort emails based on claim type and assign an adjuster Create claims and subrogation files in the system of record Assist with distribution of subrogation files to collection agencies Run bond and entry queries Review 1600s, petition responses and distribute as needed Mail monthly ID bill letters and fax/scan them as needed Internet searches for current addresses for importers with returned mail Fax/email/call Customs for status updates and to request case copies Create and maintain various spreadsheets Review monthly 612 reports Enter check information into claims database upon receipt of checks Assist the department with follow up on renewals Help with bond renewal notices and research for collateral and claims for each insured Provide overall office support to the department Qualifications Minimum of 3 years of relevant experience in a professional customer service role within the importation industry or related fields such as contracts, finance, or billing support Prior experience in direct insurance support, particularly with a focus on logistics, is a plus Organizational skills from experiences such as legal team mailroom or mortgage documentation support Strong follow-up skills Ability to consistently meet deadlines Strong computer skills, especially with MS Word and Excel Core Competencies Demonstrates expertise in intake coordination, claims management, and customer service within the importation industry. Proficient in managing documentation, maintaining spreadsheets, and ensuring timely follow-ups to support departmental operations. #J-18808-Ljbffr Jobtailor