Aviation Customer Service Specialist

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive. Aviation Fuel Logistics Specialist (Customer Service) Location: Miami, FL About the Role As a Fuel Logistics Specialist, you will sit at the core of World Fuel’s global aviation operation. The Global Fuel Logistics team is one of our strongest competitive advantages—combining customer service, sales support, and operational coordination for our worldwide customer base. This fast-paced role is ideal for individuals who thrive in a dynamic environment, enjoy problem-solving, and excel at supporting customers with professionalism and urgency. Impact of the Role You directly influence customer satisfaction, retention, and profitability. Accuracy in fuel arrangements and sales orders is essential to prevent billing issues and maintain customer trust. Your ability to build relationships and manage accounts contributes to revenue growth and strengthens World Fuel’s reputation for service excellence. What You Will Do Providing exceptional customer service to aviation clients around the world Handling high volumes of phone calls and emails daily Monitoring global fuel availability and responding quickly to shortages or supply changes Coordinating closely with Sales, Credit, Collections, Supply, Billing, and other internal teams Supporting relationship-building with prospective customers alongside senior team members Supporting customer accounts and identifying opportunities to enhance service and account performance Understanding diverse customer needs with cultural awareness and empathy What You Bring Required 1–2 years of experience in customer service, sales support, operations coordination, or a fast‑paced administrative role (aviation experience preferred). Excellent communication skills in English (written and verbal). Comfortable handling high‑volume phone and email interactions in a fast‑paced environment. Strong customer service orientation with the ability to build rapport quickly. High attention to detail, sound judgment, and commercial awareness. Ability to prioritize, remain calm under pressure, and handle unexpected issues. A proactive, positive attitude and willingness to learn. Confidence communicating with customers globally, including outreach to prospective customers. Ability to work both independently and as part of a collaborative team. Valid passport. Preferred Knowledge of commercial, business, or military aviation and the aviation fuel market. Familiarity with aircraft types. Experience with Oracle systems. Fluency in additional languages. Strong understanding of world geography. Minimum Education High school diploma or equivalent (GED). Why Join World Fuel? Be part of a globally recognized aviation brand Work in one of the most dynamic and high-impact teams within the company Develop valuable skills in a fast-paced, global environment Gain international exposure working with a diverse customer base Access clear development pathways and opportunities for internal career progression World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. World Fuel Services, Inc. #J-18808-Ljbffr World Fuel Services