Resupply Customer Service Representative

: Description:

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

Position: ResupplyCustomer Service Representative

Position Reports To: Branch Manager/CSR Director

Location: Lexington, SC

Position Summary

We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to the service of respiratory products and pap supplies with patients/clients, co-workers, and referral sources.

Let's start with what's important to you. The Benefits.....

• Medical Insurance- multiple plans to choose from
• Dental & Vision Insurance
• Short Term Disability & Long Term Disability Options
• Life Insurance
• Generous PTO plan
• Paid Holidays
• 401K
• 401K match
• Competitive Pay

Key job responsibilities include:

Insurance Verification

Obtaining Prior Authorizations from various insurances

Patient correspondence via phone and email

Act as a patient advocate to resolve issues and concerns

Communicate with Doctors offices to obtain necessary paperwork

Develops and maintains working knowledge of current products and services

Process tasks required to ensure timely fulfillment of products ordered

Requirements:

Position Qualifications

• High School Diploma or equivalent
• Previous experience in a Clerical or Customer Service environment
• Knowledge of Microsoft Office (Word, Excel) etc.
• Proficient general office skills (typing, computer, fax, filing, multiple phone line)
• Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred

Required Skills:

• Critical thinking and problem solving skills
• Self-motivation, organized, time-management skills
• Multi-task along with attention to detail
• Work independently and as part of a team
• Excellent communication skills

Continuing Education

As designated by management to include company in services and off-site training programs as appropriate to industry and position.

FLSA Status

Non-Exempt

Licenses, etc.

None