Elite Club Security & Guest Experience Lead

Bluejack National is a private residential club for those who want to live in laid back luxury and we are committed to creating exceptional lifestyle experiences one family, one member, one guest, and one employee at a time. If you are as passionate as we are to deliver on that promise, then Bluejack National may just be the place for you! This job description will outline the essential responsibilities to the role. We do work as a team, and as such, you may also be asked to help in other roles or tasks, and it is expected that you are willing to assist. Job Title: Security Officer Department: Security Directly Reports To: Director of Loss Prevention FLSA Status: Hourly Non-Exempt SUMMARY of our Cultural Beliefs: Be Dependable. I am loyal to the team and committed to the Bluejack mission and experience. Integrity First. I am accountable to be honest and always do the right thing. Value People. I empathize and respect others. Speak Up. I seek, listen and provide candid feedback to improve performance. Empowerment. I have the skills, resources and authority to create memorable experiences. I seek ways to be extraordinary and deliver a positive impact every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Patrol community grounds, including parking lots, common areas, and HOA/Club facilities (on foot or by cart), to ensure the safety of residents, guests, and staff
• Monitor entrances and exits, authorizing access as appropriate to maintain a secure environment
• Greet and assist members and guests with a friendly, professional demeanor
• Enforce community rules, policies, regulations, and ordinances in a fair and consistent manner
• Respond to complaints, disturbances, or safety concerns and conduct initial investigations as needed
• Identify and report potential safety hazards or suspicious activity
• Communicate clearly and effectively using both written and verbal methods in security and customer service interactions
• Maintain ongoing communication with the HOA Community Manager regarding incidents, resident concerns, and community updates
• Prepare detailed, accurate reports on security incidents and daily activities
• Maintain organized security logs, files, and records
• Take messages and relay important information to appropriate personnel
• Explain and clarify rules and procedures to residents, guests, and staff as needed
• Collaborate with management and emergency services when incidents require escalation
• Perform other duties as assigned to support the overall safety and satisfaction of the community
• Additional duties as requested by Bluejack leadership.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior experience in high-end golf/country club or hospitality industry is a plus
• Prior experience in security, law enforcement, or a customer-facing role preferred
• Strong communication and interpersonal skills; ability to interact respectfully and effectively with residents, guests, and staff
• Ability to remain calm and make sound decisions under pressure
• Must be observant, proactive, and detail-oriented
• Basic report writing and computer skills required
• Ability to work independently and follow established procedures
• Must maintain a professional appearance and demeanor at all times
• Ability to walk or patrol for extended periods, including outdoor areas and varied terrain
• Valid driver’s license required; ability to operate a golf cart or company vehicle

EDUCATION:

High School diploma, GED certificate, or relevant work experience.

APPROXIMATE SCHEDULE AND HOURS:

Weekdays, weekends, and Holidays, schedule flexible as business dictates.

ADDITIONAL COMPENSATION:

Soliciting gratuities from members or guests is strictly prohibited and may result in disciplinary action up to and including termination of employment. Gratuities include items such as cash, favors, gifts, tickets to events and other forms of non-financial compensation.

BLUEJACK APPEARANCE AND GROOMING STANDARDS:

The ideal Bluejack candidate embodies our mission and cultural beliefs, demonstrating a genuine passion for hospitality. With authentic, heart-driven service, they help foster an atmosphere where members and guests can relax, recharge, and renew. Candidates should reflect the Bluejack brand in their appearance, behavior, and communication. We value a polished, conservative presentation: natural hair and nail colors, minimal jewelry, closed-toe professional shoes, and no visible tattoos or off-brand logos. Management reserves the right to uphold grooming and uniform standards that align with the club’s expectations.

LICENSES AND CERTIFICATIONS:

• Must possess a valid Texas Driver’s License and meet the driver safety policy requirements.
• Must hold an active Texas Level II Security Guard License.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Our property sits on 767 acres and features many indoor and outdoor facilities that make up the work environment. While performing the duties of this position, the employee is regularly required to stand and move around for the entirety or majority of their shift. The employee may be working outside or inside and in different types of weather including excessive heat, cold temperatures, rain and sunshine. While performing the duties of this position, the employee is also regularly required to push, pull, bend, lift and/or move up to 50 pounds. Likely this role will require the ability to drive a golf cart to transport from one area of the property to another in a safe and secure manner. We are an equal employment opportunity employer

ACKNOWLEDGMENT:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor #J-18808-Ljbffr Bluejack