Business Process Analyst

Job Description

Job Description

About Us:

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. We are a unique members-first Credit Union Culture driven by our core Values: Trust, Collaboration, Achievement and Making a Difference. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment.   Represent USALLIANCE in the community and form lasting relationships with our members and partners.

About This Role:

A Business Process Analyst is responsible for leading and executing process improvements across deposit account services, payment solutions, and marketing initiatives. This role requires a strategic thinker who can work cross-functionally to drive operational efficiencies, enhance customer experience, and support business growth. The Business Process Analyst will also analyze customer feedback, particularly net promoter score (NPS) survey results, to look for process improvements to enhance the member experience.

Key Responsibilities:

• Lead continuous improvement initiatives for Deposit Account Services and Payment Solutions to optimize operational efficiency and member satisfaction.
• Evaluate and improve payment processing systems to ensure they are efficient, secure, and user-friendly.
• Challenge the status quo to find ways to optimize performance to deliver results.
• Collaborate with cross-functional teams to identify, analyze, and implement process enhancements that align with the organization's strategic goals.
• Develop and execute improvement action plans.
• Facilitate communication between departments to ensure that process changes are effectively implemented and understood.
• Identify opportunities to streamline processes, reduce costs, and improve service delivery.
• Work with IT and other departments to implement technology solutions that enhance account management and member experience.
• Develop tracking tools and measures to support continuous improvement initiatives.
• Measure process improvement benefits after changes are implemented.
• Review and analyze net promoter score (NPS) survey results to identify trends, areas for improvement, and member satisfaction drivers.
• Work with the marketing team to develop strategies that address feedback from NPS surveys, enhancing overall member experience.
• Support marketing campaigns by ensuring that process improvements are aligned with marketing goals and customer expectations.
• Work closely with senior management to align process improvement initiatives with the organization’s strategic vision. 
• Plan for and analyze gaps and trends and influence direction with business partners. Build cohesive relationships across all business lines and drive change.
• Support management in developing and executing strategic plans
• Prepare project plans including scheduling, costs, personnel matters, and other operational concerns.
• Recommend and prepare for implementation strategies to take advantage of business opportunities, technology,

Who You Are:

• High school diploma or equivalent required.
• 5+ yrs of experience in finance or related field
• Must be strategic minded and results oriented.
• Ability to influence others and move towards a common vision and/or goal
• Strong interpersonal skills with demonstrated ability to build and maintain strong working relationships within area of influence as well as cross-functionally within the larger organization
• Drive alignment a cross- functional teams with direct reporting structure.

What We Offer:

• Hybrid Schedule (min 3 days in office to maximize collaboration)
• Competitive salary and benefits package including 401K with 6% match 
• Paid Time Off, Wellness Time & Paid Federal holidays 
• Opportunities for professional development and career growth with exposure to mentorship from the executive team.
• A collaborative and inclusive work environment
• High Performance Culture that specializes in training to sharpen and expand skills brought to USALLIANCE.  

Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.

EQUAL OPPORTUNITY EMPLOYER

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.

This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.

At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). 

If you need sponsorship now or in the future, look for this statement in the job description before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $64,272.00 - $80,340.00, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package. 

All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.