Desktop Support Technician

Job Functions: Work closely with Desktop Support staff to provide efficient service to clients. Assist in researching technical issues. Record time and detailed resolution of issues in our incident management system. Provide intermediate level of technical support in client’s environment, ensuring timely service and appropriate issue resolution. Escalate technical support issues that cannot be resolved to ensure timely service and issue resolution. Responsible for ensuring the security and confidentiality of customer records and information; protect against any anticipated threats or hazards to the security or integrity of such records; and protect against unauthorized access to or use of such records or information that could result in substantial harm or inconvenience to any customer. Other duties as assigned. Qualifications & Expectations: Basic knowledge of and interest in information technology. Familiarity with computer hardware, software, and operating systems. Interest in expanding technical knowledge. Ability to communicate effectively and professionally in a team environment and while providing customer service. Past customer service experience and work experience in a team environment is preferred. Ability to produce accurate technical documentation and end user instructions/FAQs. Hours: 10‑25 hours per week Panther Edge Competencies: Critical Thinking: Students will learn troubleshooting methodologies for critical thinking and to work through issues step by step Communication + Collaboration: Students will build confidence in handling a variety of communication styles, developed by working closely with other technicians and Staff #J-18808-Ljbffr University of Wisconsin-Milwaukee