Operational Support Specialist

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking a professional and customer service focused Operational Support Specialist to join the Opensity team at our law firm client's downtown office. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities we invite you to apply to join our dynamic team.

Essential Job Responsibilities

• Be the office ambassador for all firm staff and clients
• Answer incoming telephone calls and forward to the appropriate person
• Take accurate and complete messages for those who are unavailable
• Promptly greet and announce visitors in a friendly and business-like manner
• Work with practice administrators to order food and arrange vendors
• Assist with firm events
• Maintain a neat and organized reception desk and front lobby area
• Order and stock supplies as needed
• Set up a breakdown coffee service.
• Stock pantries with a focus on stock rotation and removal of outdated items.
• Organize and distribute client kitchen supplies. Maintain inventory control in pantries and order supplies as needed.
• Coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use.
• Provide support in other areas as needed i.e. mailroom & support services responsibilities
• Perform other duties as requested.

Qualifications & Requirements

• High School Diploma or GED
• Minimum of 1 year's work experience as a receptionist, preferably in a legal environment
• Previous experience in a client service field preferred
• Ability to multitask with attention to detail
• Ability to handle complaints with professionalism, patience, and diplomacy
• Working knowledge of MS Word, Excel and Outlook
• Strong technical acumen to utilize conference room management software
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Shift: 8:30am to 5:30pm (Occasional Overtime Required)

The Compensation range for this role is up to 18.50 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Opensity is an Equal Opportunity Employer.


We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.


Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.


Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.