Assistant Store Leader - Guest Experience (Easton Town Center-Columbus) (Columbus)

Talent Leader

Our Talent Leader is empowered to do whatever it takes to create an exceptional and motivating guest experience in their store. They spearhead the recruitment of a diverse, passionate team that reflects our Core Values. By anticipating staffing needs and unleashing creative recruitment strategies, they ensure our brands are always staffed by individuals committed to greatness. They drive success through excellence in talent leadership, meeting and exceeding all goals associated with professional growth, and cultural alignment.

Key Responsibilities:

• Cultivates a guest-focused environment by driving volume and anticipating guest needs
• Models excellent service standards and coaches associates to deliver exceptional guest experiences.
• Performs opening and closing procedures to ensure operational readiness and proper shutdown of daily activities.
• Act as a brand ambassador, ensuring all candidates are educated on and meet our specific appearance and professionalism standards.
• Support training effectiveness by coaching team members, tracking completion, gathering feedback, and partnering with leadership to reinforce expectations.
• Lead the full-cycle recruitment process to identify and attract high-caliber candidates who align with our mission and values.
• Conduct professional interviews and develop standardized evaluation tools to ensure a consistent and high-quality selection process.
• Serve as the primary liaison between hiring leaders and candidates, prioritizing open requisitions and managing communication.
• Master the art of scheduling by seamlessly balancing associate availability with the evolving needs of the business; they ensure the right talent is in the right place at the right time to maximize guest engagement and drive peak operational performance.
• Onboard and train team members through company programs that support skills, guest experience, product knowledge, and operational excellence.

Qualifications:

• 35 years of experience in high-volume retail management with a demonstrated track record of building high-performing, diverse teams. Human Resources experience is a plus.
• A deep understanding of store operations, allowing for the anticipation of staffing needs before they impact the guest experience.
• Must possess a relentless Guest First mentality and an infectious energy that inspires those around you.
• Ability to work a varied schedule with a minimum of 40 hours a week including holidays, nights and weekends.
• A sharp eye for the unique aesthetic and professional standards of the brand, acting as a living embodiment of the company culture.
• Expert-level ability to navigate complex scheduling, aligning individual associate availability with peak business hours to ensure seamless floor coverage.
• A forward-thinking recruiter who doesn't just fill vacancies but continuously scouts for top-tier talent to build bench strength for future growth.
• Ability to translate staffing metrics and turnover data into actionable strategies that drive positive, measurable results.
• A natural ability to motivate and develop others, fostering an environment of personal and professional growth through authentic relationship building.
• Comfort with high-stakes decision-making and the ability to provide direct, constructive feedback to maintain excellence across all levels.
• A think-outside-the-box mindset when it comes to sourcing, interviewing, and retaining a passionate team in an ever-evolving market.

We're a company where people come to grow. You'll be challenged, supported, and inspired every day all while helping to build something meaningful. If you're ready to roll up your sleeves and make an impact in a company that believes in doing well by doing good, we'd love to meet you!

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

• #73 in Fortune 100 Best Companies to Work For 2023
• #4 in Fortune Best Workplaces in Retail 2022
• #93 in Best Workplaces for Millennials 2023
• #34 in Fortune Best Workplaces for Women 2022