Sales Support Associate

With us you do work that matters. We are the most trusted partner imaging the unknown by creating foresight capabilities quicker to discover and prevent threats. Our solutions contribute to the improvement of people’s health and safety daily. We are a global provider of X‑ray detector solutions and services for medical, security, and industrial applications. Our solutions range from sensor components to optimized detector subsystems with ASICs, electronics, mechanics, software, and algorithms. Our net sales totalled EUR 101 million in 2025 and we employ around 500 people in Finland, China, India, France, and the US. We are listed on Nasdaq First North Growth Market Finland. Position Overview The Inside Sales Associate supports sales and marketing activities across our Security, Industrial, and Medical business units throughout North and South America. This role plays a critical part in supporting customer relationships, coordinating order fulfillment, and ensuring smooth operational execution. Key Responsibilities Sales Operations & Customer Support Receive and process customer purchase orders within the ERP system Coordinate order fulfillment and confirmations with internal operations teams Communicate logistics and shipment details to customers Manage import/export documentation and processes Generate and deliver customer invoices Receive and process RMA requests Open and manage RMA cases within the CRM system Coordinate communications and logistics between customers and service teams Support selected CRM administration activities Sales & Marketing Support Assist with lead generation and qualification Support customer issue resolution and general customer communications Handle incoming phone calls and emails Welcome office visitors and coordinate inbound/outbound shipments Process customer remittances Assist with inventory management activities Support preparation of marketing collateral including brochures, presentations, datasheets, and website updates Support trade shows, exhibitions, and marketing events Assist with office administration including invoices and supplies management Qualifications 3–5 years of experience in import/export logistics or sales operations Familiarity with ERP systems, preferably Infor LN or Baan Experience with CRM platforms, preferably Salesforce Strong Microsoft Office skills Customer‑focused mindset with excellent communication and interpersonal skills Strong organizational and multitasking abilities Self‑motivated, proactive, and team‑oriented approach Fluent English communication skills, both written and verbal Additional language skills are considered an asset Bachelor’s degree in Business Administration or equivalent Experience in international business and/or scientific or high‑technology industries is preferred Why Join DT? DT offers a challenging and rewarding opportunity within a growing international high‑technology company. You will work alongside experienced professionals in a collaborative global environment while contributing to technologies that truly make a difference. Compensation & Benefits This position reports to the Vice President, Sales Americas and is based in our Billerica, Massachusetts office. This is an on‑site position and not eligible for remote work. #J-18808-Ljbffr Detection Technology