Hotel Front Desk Agent

Job Summary We are looking for a friendly, organized, and customer-focused Front Desk Agent to be the first point of contact for our guests. The ideal candidate will provide exceptional service, handle check-in/check-out procedures smoothly, and ensure a welcoming experience throughout each guest’s stay. Key Responsibilities Greet guests warmly and professionally upon arrival and departure Check guests in and out efficiently, ensuring accurate entry of information Answer phone calls, respond to guest inquiries, and make reservations Manage room assignments and accommodate guest preferences when possible Handle guest complaints or issues promptly and courteously, escalating as needed Process payments, issue room keys, and maintain guest accounts Provide information about hotel services, local attractions, and travel directions Coordinate with housekeeping and maintenance to ensure room readiness Maintain a clean and organized front desk area Follow all hotel policies, procedures, and safety standards Qualifications High school diploma or equivalent required; hospitality experience preferred Previous experience in customer service or front desk roles a plus Proficient in Microsoft Office and basic computer systems; knowledge of [PMS system, e.g., Opera or Cloudbeds] is a plus Excellent communication and interpersonal skills Ability to multitask, stay organized, and remain calm under pressure Professional appearance and a positive attitude Flexible availability, including weekends, evenings, and holidays Bilingual or multilingual abilities are a plus Benefits (optional) Competitive pay Employee discounts on hotel stays and services Opportunities for advancement and training #J-18808-Ljbffr