Senior Cloud Operations Engineer (Hybrid)

• Planning and executing maintenance activities, upgrades, and migrations on our cloud infrastructure to keep our platforms secure, highly available, and aligned with best practices. 

• Coordinating, guiding, and mentoring the Cloud Operations Specialist(s) by providing technical direction, establishing repeatable processes/runbooks, and ensuring efficient support and maintenance operations, helping the team scale as additional projects and customers are added in the future. 

• Participating in support and request fulfillment related to cloud infrastructure, with a focus on escalation handling, complex troubleshooting, and systemic improvements to reduce recurring issues. 

• Working closely with cloud architects and engineers to identify, implement, and operationalize optimal cloud-based solutions for our customers, including assisting with engineering efforts where appropriate (e.g. automation, infrastructure improvements, and reliability enhancements). 

• Performing code deployments, hotfixes, and major releases in collaboration with the operations and development teams, working to improve reliability and repeatability. 

• Responding to production incidents and outages, providing clear, proactive communication while they are occurring and effective reporting after resolution, contributing to root-cause analysis and follow-up remediation. 

• Following applicable security guidelines and best practices to perform effective ongoing management of cloud environments. 

• Optimizing observability frameworks (e.g. Datadog, Sentry) to drive automation of detection, alerting, and remediation workflows. 

• Educating other teams on cloud-based solutions and providing associated training as required. 

• Employing exceptional problem-solving skills, with the ability to troubleshoot issues before they snowball into more significant problems. 

• Helping to build highly available web services in the cloud. 

• Introducing innovative ideas and technologies so that we can stay on the cutting edge. 
• Communicating technical information to both developers and business stakeholders. 

• U.S. citizenship is required. Must be eligible to obtain and maintain a Public Trust clearance.

• 4 years of experience in IT, with at least 2 years of hands-on AWS experience 

• Bachelor’s degree (additional 2 years of relevant experience can be substituted for a degree) 

• Flexibility to work outside business hours for code deployments and maintenance activities as needed. 

• Degree in Computer Science, Engineering, or IT 

• AWS Certified Solutions Architect – Associate and/or AWS Certified CloudOps Engineer – Associate certifications 

• 2+ years of experience with systems administration and support in AWS 

• 2+ years of experience providing enterprise Linux-based systems administration 

• 2+ years of experience in a SaaS environment 

• 1+ year of experience with Terraform or CloudFormation, Elastic Kubernetes Service, Docker, and GitHub 

• 1+ year of experience with Incident Management and Response 

• 1+ year of experience with Jira 

• Local to Mechanicsburg HQ and in the office 3 days a week 

• Work on high-impact systems that support critical government programs
• Be part of a growing company where you can shape both product and engineering culture
• Collaborative, mission-driven team with startup energy
• Opportunity to build and scale a platform from the ground up

• Competitive salary and performance-based bonuses
• Comprehensive health plans to choose from. FREE dental & FREE vision plans
• Flexible work hours and hybrid work options
• Unlimited PTO and company holidays
• Collaborative and inclusive work environment with a diverse team

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