Hotel Security Officer

Status: Hourly, Non-Exempt (Eligible for Overtime) Reports to: Director of Facilities At the Intercontinental St. Paul Riverfront, you’ll be part of a team that sets the standard for hospitality. Our riverfront location in vibrant downtown St. Paul creates an inspiring backdrop for delivering exceptional guest experiences – from the quick night away to business travelers, to unforgettable events and everything in between. Our team is Guest Obsessed! We’re committed to fostering a culture of collaboration, recognition and professional growth, where your passion and dedication are celebrated. Join us and help share unforgettable moments while building a career you are proud of. General Purpose Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment. Essential Duties / Responsibilities Spend majority of shift on foot patrol, walking, climbing stairs of interior and perimeter of the hotel to observe and identify potential security and safety risks and undesirable conditions. Maintain order in the hotel, support guest wellbeing, and assist guests experiencing room access issues or accidental lockouts. Coordinate expedient response to emergency conditions such as fire, safety hazards, and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons, and property. Watch for suspicious people entering, exiting, or loitering around the building or parking ramp. Conduct regular walk throughs, observations of entire hotel, while promoting safe work practices. Answer security telephone and safety hotline calls and respond in a timely manner based on priority. Observe the security monitors for any unusual activity and in the case of suspicious behavior and/or alarms, report directly to the supervisor on duty. Accept, log, and maintain custody of guest packages and facilitate timely package retrieval by transporting requested items to the Front Desk for guest collection. Monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguishers and sprinklers. No Travel Required Hours: 40-45 hours per week Other Duties / Responsibilities Perform special projects and other responsibilities as assigned. Job Qualifications Previous security experience required; hospitality security experience preferred. Must be available to work evenings, weekends, and holidays. Knowledge Life safety certified with AED/CPR, first responder preferred but not required. Skills Excellent communication skills are required for verbal interaction with guests and associates. Strong customer service skills are required, while exemplifying a professional appearance and positive demeanor at all times. Abilities Position requires prolonged standing, bending, stooping, kneeling and walking significant distances between the buildings on the property. Ability to grasp, lift and/or carry or otherwise move good weight a maximum of 150 pounds. Ability to climb stairs and ladders at a rapid pace. Sufficient manual dexterity in hands such as grasping, lifting and or carrying or otherwise moving packages, luggage, wheelchairs and safety equipment. Effectively use hearing and visual observation skills to identify, assess, and respond to emergency and safety-related situations. Ability to effectively communicate speaking, listening, and writing in English. Work in an active hotel environment requiring regular interaction with diverse populations and occasional exposure to challenging situations that may impact the safety and security of guests, employees and hotel operations. Work environment includes frequent use of computer systems, security monitoring equipment, radios, telephones, and other technology while maintaining awareness of hotel operations and surroundings. Inside approximately 90%, outside approximately 10%, which could include abnormal temperatures – extreme summer heat and extreme winter cold. Benefits Medical, Dental, Disability and vision insurance 401(k) including 401(k) match Paid Time Off (both paid sick time and vacation) Employee Discount #J-18808-Ljbffr