ServiceNow Solution Architect
AceStack LLC
Job Title: ServiceNow Solution Architect
Location: Remote
Fulltime
Must Have Technical/Functional Skills
Requirements Gathering and Process Mapping:
• Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.
• Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard. Solution and Architecture Design:
Location: Remote
Fulltime
Must Have Technical/Functional Skills
- ITOM : Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
- CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.
- Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
- ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
- Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
- Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP•
- App Engine : Expertise in Custom module implementations
- Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
- Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
- CTAs/ ServiceNow Certified Candidates Preferred
Requirements Gathering and Process Mapping:
• Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.
• Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard. Solution and Architecture Design:
- Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams
- Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules
- Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).
- Ensure delivery aligns with defined architecture and standards.
- Provide oversight on ServiceNow configuration, customization, and integrations.
- Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
- Design custom and out-of-the-box performance analytics, reports, and dashboards
- Guide and mentor development teams, BA teams, and platform administrators.
- Create knowledge artifacts and reusable design templates.
- Stay updated with new ServiceNow releases and ensure roadmap alignment.
- Support the pre-sales team with solutioning and effort estimation.
- Provide product demos and support proof of concepts as required
- Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap
Vacancy posted 5 days ago
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