Director of Retention

Owning the retention strategy, the full-time remote Director of Retention will manage subscription retention metrics, implement improvements based on data analysis, and collaborate cross-functionally to enhance customer experience and revenue growth. Key responsibilities Set and manage the retention strategy and metrics for subscription retention, renewal, and recurring revenue Analyze data to identify reasons for member churn and implement solutions to improve retention Drive cross-functional collaboration to align engineering, growth, customer support, and finance on retention goals Required qualifications 8+ years of experience in direct-to-consumer subscription businesses with a focus on retention and recurring revenue Proven track record of improving retention, churn, or lifetime value with measurable outcomes Strong understanding of subscription economics and proficiency in SQL for data analysis Hands-on experience with retention strategies, including dunning, cancellation flows, and lifecycle triggers Demonstrated ability to lead cross-functional teams and communicate effectively with executives