Beauty Advisor, Aurora Town Center - Flex

Job Overview As a Cosmetic Sales Flex Colleague (Beauty Advisor Flex), you are the trusted expert your customers turn to for all things beauty. You create a personalized and inspiring shopping experience, build confidence, and drive sales. Key Responsibilities Serve as both an educator and beauty expert—offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Stay current on trends and introduce customers to new items and innovations that match their unique needs and style. Build lasting client relationships and proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service, always exceeding expectations and achieving sales goals. Maintain a clean, organized, and prepared sales floor, including floor and fitting room recovery, sign and price updates, and merchandise moves. Share Loyalty program benefits, ensure customers have all they need, and finish each interaction with a sincere thank‑you. Daily Activities Begin each day energized and ready to make an impact: wear your name badge with pride, greet teammates warmly, and maintain the sales floor. Review sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions. Focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations. Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves. Finish strong by sharing Loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name. Support teammates with honesty, care, and collaboration to better serve customers and communities. Strive for continual improvement, take pride in work, achieve sales goals, and learn from one another to deliver individual and store results. Work Hours Flex Team Colleagues have minimum work requirements of 42 hours per quarter during the 1st, 2nd, and 3rd fiscal quarters (February–April, May–July, August–October). During the 4th fiscal quarter (November–January) you will be required to work 60 hours during the quarter. Minimum hours and weekend shift requirements may change. Who You Are Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality. Understand and communicate effectively with customers, co‑workers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Deliver personalized beauty experiences by building relationships, uncovering needs, demonstrating product application, and educating customers on benefits and use. Acquire new customers by opening credit accounts and sharing loyalty benefits. Drive sales and client loyalty by maintaining an organized, shoppable space, leveraging client‑eling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education. Meeting and surpassing daily sales goals by delivering exceptional service. Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience. Have at least one year of customer service or selling experience. Physical Requirements Requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching—especially above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions. Benefits Competitive pay and benefits. Comprehensive health and wellness coverage and 401(k) match. Paid time off and eight paid holidays. Continuous learning and leadership development. Merchandise discounts. Performance‑based incentives. Annual merit review. Employee Assistance Program with mental health counseling and legal/financial advice. About Us Macy's offers unique opportunities to be part of memorable moments in people's lives, whether helping a customer find the perfect gift, streamlining operations, enhancing online shopping, buying trend‑setting merchandise, or designing a balloon for the Thanksgiving Day Parade. Equal Opportunity Employer Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. Additional Information Benefits details are available at macysJOBS.com. This position may be eligible for performance‑based incentives/bonuses and sales commission. #J-18808-Ljbffr Macy's