Front Office Manager

Department Summary UCLA Lake Arrowhead Lodge is a unique Southern California meeting and retreat venue. Located high in the pine-studded San Bernardino Mountains on the tranquil shores of Lake Arrowhead, our 50-acre lodge provides meeting space and accommodations for groups from September through mid-June. During the summer, Bruins Woods Family Camp program runs for ten consecutive weeks, with up to 80 families attending each week. Position Summary The Front Office Manager (FOM) position will form part of the Lake Arrowhead Lodge (LAL) Leadership team, tasked with overseeing and directing Front Office operations. The FOM will enhance room revenue and customer satisfaction by ensuring that the Front Desk department operates professionally and efficiently, consistent with LAL's standards. The FOM will supervise guest service delivery within the Front Desk for quality assurance in accordance with established guidelines and standards. Furthermore, the FOM will cultivate a work environment that fosters teamwork, recognition, mutual respect, and employee satisfaction. The FOM will develop training tools and ensure that all team members thoroughly understand the highest level of service delivery. Salary & Compensation *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications 2+ years Hotel or hospitality industry experience. (Required) Or Equivalent combination of education and experience (Required) Demonstrate exemplary customer relations and leadership skills. (Required) Experience maintaining a high standard of productivity despite frequent interruptions. Ability to complete a large volume of diverse tasks efficiently, with competing priorities, and meeting established deadlines. (Required) Exceptional interpersonal and diplomatic skills to handle a high-volume public setting with ease. Possesses political acumen and social perceptiveness and can maintain composure in challenging situations. (Required) Ability to use independent, rational judgment, take initiative, and follow through on assignments with minimal direction. (Required) Proficient skill using standard business software (e.g. Microsoft Office Suite) and property management system (e.g. Opera). (Required) Excellent verbal and written communication skills to effectively communicate with diverse populations with competing priorities. (Required) Skill in writing grammatically correct business English, such as routine business correspondence, memos, and office procedures. (Required) Accounting and math skills sufficient to prepare cost estimates, proposals, and billing explanations. (Required) Ability to establish and maintain a cooperative working relationship with employees at various levels. (Required) Possess a strong attention to detail coupled with exceptional organizational and communication skills. (Required) Proficient in overseeing personnel, encompassing the assignment of tasks to achieve departmental objectives while inspiring individuals to collaborate and function as a cohesive unit. (Required) Knowledge of cash handling procedures. (Required) Special Conditions for Employment Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment. Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired. Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record. Evening, weekend, and holiday work as business dictates (Required) Drive University vehicles (Required) Schedule Variable Union/Policy Covered 99-Policy Covered Complete Position Description #J-18808-Ljbffr