Operations Associate

Operations Associate/ Inventory Specialist Pay: $21-$25/hour Location: Boston, MA (on-site) · Type: Part-Time (15-30 hours/week) Encora began at MIT with one prototype and one patient. Today, that same patient-first commitment guides our mission to bring drug-free, procedure-free support to more adults living with essential tremor. About The Team Behind Encora X1 is a team of engineers, scientists, clinical researchers, operators, and patient advocates working toward one shared goal: helping more adults with essential tremor participate more fully in their lives. You will be an integral part of a small, close-knit team in an early-stage, high-growth company. Our team values collaboration, adaptability, and dedication to advancing our mission. We are a group of ambitious, driven individuals committed to making a real-world impact. About the Role As our Operations Associate, you will keep product moving from the shelf to the customer, accurately and on time. You will pick, pack, and ship orders, keep inventory counts right, inspect product before it goes out the door, and maintain the records that show it was all done correctly. You will be one of the people who makes sure every patient receives a device that is ready to work. This role offers real room to grow as our operations scale. Quality Inspection Technician Document Control Assistant Where We See this Role Going As our team and business grows, there is opportunity for this to develop into a full-time position. To be Successful: Get it right the first time: every order shipped accurately and every inspection documented. Spot problems early, such as low stock, a recurring defect, or a slow step in packing, and raise them before they become delays. Improve the process, not just run it: suggest better layouts, checklists, and tools as volume grows. Be comfortable with constant change, and willing to learn new skills when the company needs them. What You Should Have Having as many of these qualifications as possible is a plus, but transferable skills and experience from adjacent fields may be equally valuable. Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in operations, supply chain, or a related field a plus Experience: Experience managing or owning inventory processes is a plus; either in a medical field or other. Personality: Exceptional attention to detail; you notice when something is off Organized, reliable, and able to manage your own work Trustworthy and honest, especially when something goes wrong A proactive problem-solver who is unafraid to make decisions and own them Collaborative, empathetic, and motivated by the patients we serve Ready to learn new skills on the fly as the role evolves It’d be Great if You Also Have These: Experience using inventory management software (NikoHealth, MRPeasy, etc.) Exposure or interest in the medical/medtech industry Your Role Runs day-to-day fulfillment and inventory operations, inspects product before it ships, and keeps operational records complete and audit-ready. Order fulfillment: Pick, pack, label, and ship customer orders accurately and on time; coordinate carrier pickups and track shipments Inventory management: Receive incoming materials and finished goods, perform cycle counts, reconcile discrepancies, and flag low stock before it causes delays Product inspection: Inspect incoming components and finished devices against written procedures; document results and set aside nonconforming product Documentation: Maintain shipping, receiving, inspection, and inventory records; keep lot and serial number traceability current; follow good documentation practices Returns: Process returned devices, log their condition, and route them for inspection, repair, or disposition Workspace and supplies: Keep the stockroom and packing area organized, and order shipping and packaging supplies Process improvement: Help write and update work instructions and checklists, and suggest ways to make fulfillment faster and more reliable Support other operations projects as needed #J-18808-Ljbffr