Operations Associate

Clinical Operations AssociateEmpallo is a cardiology startup looking for a Clinical Operations Associate to support and help improve the day-to-day operations of our affiliated medical practices. This is a hands-on role for someone who thrives on solving problems, learning quickly, and making sure patients and providers have a smooth experience from start to finish. You'll work across clinical operations, revenue cycle management, and product and process improvement, with the opportunity to take on greater ownership as you learn the business and demonstrate strong performance.This role is ideal for someone who is equal parts organized operator and process builder, comfortable talking with patients and providers one hour and working with engineers to automate a workflow the next.Areas of Responsibility:Manage patient onboarding and schedulingGuide patients through their care journey, answering questions along the wayCoordinate diagnostics, referrals, results processing, and follow up careCommunicate with healthcare providers to support smooth care deliveryGather actionable feedback from providers and patients to improve and automate operational workflowsResearch and maintain understanding of applicable healthcare regulations to help ensure compliance across operationsSupport revenue cycle management, including eligibility checks, claim submissions, prior authorizationsFollow up with payers on outstanding or appealed claimsSupport invoicingRequired Skills & Abilities:Strong communication and interpersonal skills; comfortable working with operational team members, patients, clinicians, engineers and executivesCross functional collaboration experienceAbility to turn user feedback and data into clear product requirements and operational improvementsStrong organizational, time management, and follow through skillsAbility to understand and communicate US healthcare regulatory, compliance, and operational requirements clearlyComfortable working in a fast paced startup environmentProficiency with Google Workspace, including Docs, Sheets, and SlidesExperience with, or willingness to learn, tools related to:Customer relationship management (CRM)Electronic health records (EHRs)Software development project tracking and roadmap planningRevenue cycle management (RCM)Education:Currently enrolled in or recently graduated from a community college, vocational or professional certificate program, or undergraduate program, in a related fieldRelevant certifications (e.g., certified nursing assistant, medical assistant) are a plus, but not requiredWhy Join Us:Meaningful exposure to how processes and tools are built and improved from day oneDirect exposure to operations, product, clinicians, and engineeringWork directly with a healthcare team building something new and impactful